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Changes to De Minimis May Impact Charges

Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Package?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Contact Information

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  • Union Pak Peru S.A. Av. Elmer Faucett 3453, Local Comercial 4D, Callao
    Tel.: (511) 614-2500
  • Union Pak Peru S.A. Administrative Offices and UPS Shipping Center
    (Only for shipments up to 10 kg)     Jr. Flora Tristán 310, Oficina 2103, Magdalena del Mar, Lima
    Tel.: (511) 614-2500
  • UPS SCS Peru S.R.L Av. Elmer Faucett 2851 Of. 213 Callao
    Tel.: (511) 634-2600
  • UPS Customs Peru S.A.C. Av. Elmer Faucett No. 2823 Of. 209 Callao
    Tel.: (511) 634-2600
  • Technical Support080000919
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Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.