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News & Information
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UPS Service Guarantee Suspended
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
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How we’re responding to COVID-19
In the wake of the COVID-19 virus, our highest priority is to do our part the help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.
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Government of Chile increases the maximum value of shipments for clearance through courier companies
On March 12, 2019, general rule CVE 1558482 established that import and export shipments of up to a maximum value of US$3,000 FOB can be cleared without the need of a broker agent. Small and medium-sized companies doing business with international markets can now ship more merchandise (or merchandise of a greater value) without incurring additional expenses.
Read more about the general rule CVE 1558482 -
Flex® Global View is now available in Spanish
A visibility tool that provides near real time status of your shipment and supply chain. Enter now and switch to your preferred language from the top menu.
Access Flex Global View -
CPTPP Enters Into Force for First 6 Countries
On 30 December 2018, the Comprehensive & Progressive Agreement for Trans-Pacific Partnership (CPTPP) entered into force for six member countries – Australia, Canada, Japan, Mexico, New Zealand, and Singapore.
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UPS Study Reveals Import and Export Behavior Trends in Latin American SMEs
The 2018 UPS Business Monitor™ Export Index Latin America (BMEI) provides insights and identifies areas of improvement for companies to strengthen their business dealings and cross-border trade transactions.
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New Non-Stop Flight from United States to Dubai
Our new, non-stop flight from the U.S. to Dubai, UAE improves time-in-transit between North and South America to key destinations in the Middle East by a full business day. This flight is operated with our new Boeing 747-8F aircraft, providing 50 percent more capacity than before.
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UPS Section II Battery Requirements Changing
Effective January 1, 2017, UPS will change its requirements for shipping lithium batteries by air.
Read More About These Regulations 
Fraudulent Email Circulating
Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with UPS. There have been a number of fraudulent emails reported, and new spoofs continue to be introduced.
Read More About Fraudulent Emails