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  • Suspension of Service Guarantee...More
  • UPS Services to and from India...More
  • UPS is Open for Business – Service impacts related to Coronavirus...More
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Important Updates on Coronavirus

We’re continually monitoring the impact of the Coronavirus disease and taking every action to ensure the safety of our customers and employees.

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News & Information

  • UPS Service Guarantee Suspended

    Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.

    Learn more.Open the link in a new window

  • How we’re responding to COVID-19

    In the wake of the COVID-19 virus, our highest priority is to do our part the help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.

    Read more about how we're responding to COVID-19

  • Government of Chile increases the maximum value of shipments for clearance through courier companies

    On March 12, 2019, general rule CVE 1558482 established that import and export shipments of up to a maximum value of US$3,000 FOB can be cleared without the need of a broker agent. Small and medium-sized companies doing business with international markets can now ship more merchandise (or merchandise of a greater value) without incurring additional expenses.

    Read more about the general rule CVE 1558482

  • Flex® Global View is now available in Spanish

    A visibility tool that provides near real time status of your shipment and supply chain. Enter now and switch to your preferred language from the top menu.

    Access Flex Global View

  • CPTPP Enters Into Force for First 6 Countries

    On 30 December 2018, the Comprehensive & Progressive Agreement for Trans-Pacifi­c Partnership (CPTPP) entered into force for six member countries – Australia, Canada, Japan, Mexico, New Zealand, and Singapore.

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  • UPS Section II Battery Requirements Changing

    Effective January 1, 2017, UPS will change its requirements for shipping lithium batteries by air.

    Read More About These Regulations

  • Fraudulent Email Circulating

    Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with UPS. There have been a number of fraudulent emails reported, and new spoofs continue to be introduced.

    Read More About Fraudulent Emails