Service Alerts

UPS Service Guarantee

UPS Service Guarantee (also referred to as the Money Back Guarantee) has been reinstated for selected international and domestic services, while it remains suspended for intra-Asia UPS Worldwide Expedited services. For more details, please refer to the UPS Service Guarantee page.

 

Temporary Changes to Signature Required Packages

In the interest of employee and customer safety, consignees will temporarily not need to sign for signature required deliveries. Instead, our drivers will validate and write down the name of the consignee. When an adult signature is required by a shipper, our drivers will request to view a government-issued identification for proof of age upon delivery.

 

Shipping of International Dangerous Goods

Due to certain airline restrictions, International Dangerous Goods (IDG) shipments are temporarily suspended on a limited number of lanes to and from Africa and the Middle East. The Dangerous Goods Approved Country list has been updated to reflect these suspensions.

 

Australia, New Zealand and Other Countries and Territories

Services to and from the following countries and territories may be temporarily impacted: Australia, New Zealand, Guam Marshall Islands, Palau, Timor Leste, American Samoa, Western Samoa, Tonga, Tuvalu, Kiribati, Vanuatu, Cook Islands, Nepal, Mongolia, Wallis & Futuna and The Solomon Islands.

Services to and from selected countries and territories in the Indian Subcontinent, Middle East, Central Asia and Africa may be temporarily impacted. For the latest information, please visit here.

 

Network Adjustments within and beyond Asia Pacific

The transit time for shipments travelling to and from selected areas, countries and territories may be extended. Please see below for more information:

Note: Additional transit time as listed above applies to shipments on UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Saver^®, UPS Worldwide Express Freight^®, UPS Worldwide Express Freight^® Midday and UPS Worldwide Expedited services, unless otherwise stated.

^*Includes Antigua, Anguilla, Curacao, Argentina, Aruba, Barbados, St Bartholomy, Bermuda, Bolivia, BES Islands, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Country Of Curacao, Dominica, Dominican Republic, Ecuador, Grenada, French Guiana, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Jamaica, Saint Kitts and Nevis, Cayman Island, St Lucia, Martinique, Montserrat, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, Surinam, El Salvador, Saint Maarten, Turks and Caicos Islands, Trinidad and Tobago, Uruguay, St Vincent, Venezuela, British Vir Island and U.S. Virgin Island.

 

For more information, please contact your local UPS customer service center as listed on ups.com for your country/territory. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

UPS is closely monitoring the situation related to Cyclone Gabrielle in Auckland, New Zealand, to ensure that we are continuing to operate in line with the needs of our customers.

As a result of flight cancellations due to infrastructural damage from the cyclone, with immediate effect and until further notice, temporary service delays on all worldwide import and export shipments are to be expected in some areas in New Zealand.

Please see below table for affected areas and postal codes where temporary service delays for pickup and delivery are to be expected:

 *Note: Due to restricted services in the region, please do not send any perishable goods to Wairoa until further notice.

For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com. If you have additional enquiries, please contact your local Account Executive or your local Customer Service Representatives at 0800-742-587 (toll free) or custsvcnzen@ups.com.

China

Important Updates on the Export of Medical Supplies from China   

Export of Medical and non-Medical Masks 

• Effective 6 May 2020, in order to facilitate customs clearance process and prevent delays, customers who are shipping (medical and/or non-medical) masks and other personal protective equipment (PPE) from China are required to provide customs declarations documents in one single file to UPS Customs Brokerage before a shipment pick-up order can be placed. For more information on this process, please reach out to a UPS China Customer Service Representative via any of the numbers below or your Account Executive.
• Effective 8 June 2020, UPS will be repealing the cap limit on masks exported.

Export of non-Medical Masks 

Effective 26 April 2020, the General Administration of Customs of China (GAC), the Ministry of Commerce (MOFCOM), and the State Administration for Market Regulation (SAMR)introduced new requirements for the export of non-medical masks out of China. China Customs has issued an advisory on how medical masks and non-medical masks are defined. Under the new requirements:

• Non-medical masks cannot be exported if the Manufacturer is included in a “Black List” maintained by SAMR.
• If the Manufacturer of the non-medical masks to be exported is not in the “Black List” but is included in the “White List” maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP), the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with quality standards of the destination country to UPS Customs Brokerage before a shipment pick-up can be placed.
• If the Manufacturer of the non-medical masks to be exported is neither in the “Black List” nor the “White List”, the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with Chinese quality standards (i.e. GB 2626-2019, GB/T 32610-2016, T/GDMDMA 0005-2020, T/GDBX 025-2020, T/CTCA 7-2019, T/CTCA 1-2019, T/CNTAC 55-2020, and T/CNITA 09104-2020) to UPS Customs Brokerage before a shipment pick-up can be placed.

Additional Requirements for Export of Medical Supply Commodities

Effective 18 April 2020, export shipments from China containing any of the medical supply commodities listed below, as well as non-medical masks, will need to be processed as Formal Entry for export customs clearance. 

Additionally, with immediate effect, China Mainland’s Ministry of Commerce (MOFCOM), the General Administration of Customs of China (GAC) and the China National Medical Products Administration require all shippers exporting 12 categories of medical supply commodities to provide the following documentation for export customs clearance:

• Export Medical Supplies Statement, provided by the Exporter of Record (EOR); and
• Medical Device Product Registration Certificate, issued by the National Medical Products Administration to the Manufacturer.

The 12 categories of medical supply commodities are:

¹Please note that a CIQ Certificate (in addition to an Export Medical Supplies Statement and a Medical Device Product Registration Certificate) is also required for export of COVID-19 test kits

 

To avoid potential delays, UPS recommends that – 

Shippers of commodities listed as No.1 to 5 in the table should:

• If the Manufacturer and Exporter of Record or Shipper are the same, confirm (a) the Manufacturer of goods to be exported, and (b) the specific goods to be exported are registered in the National Medical Products Administration’s Medical Protective Suits Registry, and the Manufacturer has obtained a Medical Product Device Registry Certificate.

Note: An approved commodity in the Medical Protective Suits Registry will include (a) Product Registration Number, (b) Description of Approved Commodity, and (c) Registered Company Name.

• If the Manufacturer and Exporter of Record or Shipper are different, in addition to the above, the Manufacturer must obtain the Medical Product Device Registration Certificate, while the Exporter of Record or Shipper must provide the Export Medical Supplies Statement.
• Provide original copies of the Export Medical Supplies Statement AND Medical Device Product Registration Certificate to UPS Customs Brokerage before a shipment pick-up order can be placed.
• Ensure that all shipment information and document provided to UPS Customs Brokerage is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

Alternatively for commodities listed as No. 1 to 5:

• Effective 26 April 2020, these commodities can be exported if the Exporter of Record produces a hard-copy Export Declaration of Medical Supplies stating that goods are certified or registered by the quality standard of the destination country to UPS Customs Brokerage, and the Manufacturer of the exported goods is included in a ‘White List’ maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP). 

 

Shippers of commodities listed as No.6 to 12 in the table above to:

• Provide original copies of the Export Medical Supplies Statement AND Medical Device Product Registration Certificate to UPS Customs Brokerage before a shipment pick-up can be placed.

• Ensure that all shipment information and documents provided to UPS Customs Brokerage is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.

For more information, please contact your UPS account manager, or contact your local UPS Customer Service Center. For queries in China, please call 800 820 8388/400 820 8388.

For an overview of the process and documentation required for medical supplies and equipment provided above, please refer to this flow chart.

Frequently Asked Questions

1. Which of the 12 medical supply commodities require a CIQ Certificate?

COVID-19 test kits require a CIQ certificate to be presented at export clearance.

 

2. Can UPS provide or sign the Medical Device Product Registration Certificate and Export Medical Supplies Statement on behalf of Shippers for the 12 medical supply commodities? If not, who has to provide each document?

UPS cannot provide or sign the Medical Device Product Registration Certificate and/or Export Medical Supplies Statement on behalf of Shippers. The Exporter of Record or Shipper needs to provide these documents to UPS Customs Brokerage before a shipment pick-up can be placed.

 

3. I understand the Manufacturer must be approved to export some of the 12 medical supply commodities.  But the only list I have access to is in the Chinese language.  Is there also a list in English?

The list available on the National Medical Products Administration’s website is derived from business licenses registered in China’s National Enterprise Information System. Non-Chinese language customers may request its Supplier or Manufacturer to provide a Product Registration Number for the goods to be exported, and verify it against the Product Registration Number listed under the first column ‘注册证号’ in the Medical Protective Suits Registry.

 

4. What is UPS’s role as the Export Broker of these commodities?

As the Export Broker of these commodities, UPS will check that it has received the requisite documents from the Exporter of Record or Shipper before submitting a customs declaration to Customs.

 

5. What happens if the Medical Product Registration Certificate, Export Medical Supplies Statement, Export Declaration of Medical Supplies, Joint Declaration of the Importer and Exporter, and/or CIQ Certificate are not provided to UPS or are incomplete?

UPS will hold the shipment and contact the customer to obtain missing information and/or documents.

 

6. The Exporter of Record and the Manufacturer of the 12 medical supply commodities are different; what should I do?

The Exporter of Record or Shipper must obtain the Medical Product Device Registration Certificate from the Manufacturer, and provide a completed Export Medical Supplies Statement.

 

7. Where should I go to check if my Manufacturer is in the National Medical Products Administration’s Medical Protective Suits Registry?
   

For medical supply commodities of COVID-19 test kits, medical masks, medical protective suit, ventilator, and infrared thermometers, please refer to the National Medical Products Administration’s website for the latest list of approved Manufacturers: http://www.nmpa.gov.cn/WS04/CL2138/376203.html

 

8. When did these new requirements start?

The requirements to provide the Medical Device Product Registration Certificate and Export Medical Supplies Statements for COVID-19 test kits, medical masks, medical protective suits, ventilators, and infrared thermometers, were effective from 1 April 2020. Effective 10 April 2020, the requirements were expanded to apply to medical surgical hats, medical goggles, medical gloves, medical shoes covers, patient monitors, medical disinfection towels and medical disinfectants. The requirements to provide a Joint Declaration of the Importer and Exporter, and to screen the Manufacturer against the SAMR “Black List” were effective from 26 April 2020. 

9. Where can I find a copy of the Export Declaration of Medical Supplies?

The template is available from the MOFCOM website here.

   10. How do I know if my Manufacturer is included in the China Chamber of Commerce for Import & Export of Medicines & Health Products’ “White List” for non-medical masks?

Please refer to the latest list from the MOFCOM website here.

   11. Why do I need a Joint Declaration of the Importer and Exporter for non-medical masks whether or not it is in the “White List” maintained by the CCCIEMHP for non-medical masks?

All non-medical masks for export will need to meet either (a) Chinese quality standards, or (b) standards of the destination country. The purpose of the Joint Declaration of the Importer and Exporter is to affirm that the non-medical masks to be exported comply with either Chinese quality standards or standards of the destination country. Hence, a hard-copy Joint Declaration of the Importer and Exporter is required when shipping non-medical masks.

 

   12. My non-medical needs to meet any of the Chinese quality standards. Where can I find more information about these standards?

Please reach out to China State Administration for Market Regulation (SAMR) for more information.

 

   13. How do I know if my Manufacturer is included in the China Chamber of Commerce for Import & Export of Medicines & Health Products’ “White List” for medical supplies?

Please refer to the latest list from the MOFCOM website here.  

 

   14. How can I help my Manufacturer register on the China Chamber of Commerce for Import & Export of Medicines & Health Products’ “White List” for medical supplies and non-medical masks?

Please refer to the guidance from the MOFCOM notice here. 

   15. Where can I find a copy of the Joint Declaration of the Importer and Exporter for non-medical masks?

The template is available from the MOFCOM website here. 

   16. How can I determine if my Manufacturer is on the “Black List” maintained by the State Administration for Market Regulation?

You may wish to confirm directly with SAMR if you are unsure if your Manufacturer is on the “Black List” as SAMR has yet to make the list available online. UPS will share the link to this list when it is made available by SAMR.  

   17. I understand that China Customs has provided guidance on how medical masks and non-medical masks are defined.  But the guidance is in the Chinese language.  Is there also a list in English?

The China Customs has provided an advisory in local language. UPS has provided a guidance on ‘Identifying Medical and Non-Medical Masks for China Export’, in English language.

 

Service Alert due to Situation in Ukraine

UPS has suspended substantially all operations in Ukraine, Belarus, and Russia. 

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com.