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Important Updates

Temporary Operating Schedule in China During 2019 Labor Day Holiday

In view of the upcoming Labor Day holiday in China from May 1-4, 2019, temporary service arrangements will be put in place.*

Due to the high volume of anticipated shipments before and after the holiday, customers shipping from China are advised to arrange for pickup of their export shipments as early as possible.

From May 1-3, 2019, customers are required to contact a local Customer Service Representative one day before the scheduled pick-up of their export express shipment in China. To schedule a pick-up during this period, please call either of the toll-free numbers: 800-820-8388 / 400-820-8388.

Date
Customer Service
Pickup Service
Delivery Service

April 28, 2019

(0730 - 1900)

April 29-30, 2019*

(0730 - 2300)

May 1-4, 2019

(0730 - 1900)
X

May 5, 2019

(0730 - 1900)

May 6, 2019

(0730 - 2300)

UPS reserves the right to amend this schedule. For the latest information on transit times for shipments between specific origins and destinations, please visit the Calculate Time and Cost tool on ups.com.

*Transit times will be extended by up to one business day for outbound shipments from Southern China (Hainan, Guangdong, Guangxi, Yunnan, Fujian, Jiangxi and Hunan provinces, and Chongqing city) to all destinations in the Americas region.

Temporary Service Arrangements During Japan’s Golden Week Holiday

In view of the upcoming Golden Week holiday in Japan, temporary service arrangements will be put in place. Due to the high volume of anticipated shipments before and after the holiday, service commitments for shipments to and from Japan may be extended.

Customers shipping from Japan are advised to arrange for pickup of their export shipments as early as possible. To arrange for a pickup of export express shipments from Japan, please use the online Schedule a Pickup service, or call a local Customer Service Representative at (+81) 3-5484-5834 (toll) or 0120-27-1040 (toll-free).

Express Shipments

Date
Express Shipments


Customer Service
Pickup Service
Delivery Service
April 26, 2019
April 27 - May 6, 2019
X
X
X
May 7, 2019

For the latest information on transit times for shipments between specific origins and destinations, please visit the Calculate Time and Cost tool on ups.com.

Freight Shipments

Date
Freight Shipments


Customer Service
Pickup Service
Delivery Service
April 24, 2019
April 25, 2019
1
2
April 26, 2019
X
2
April 27 - May 6, 2019
X
X
X
May 7, 2019

Please note that freight shipments that arrive in Japan after April 24, 2019 will be delivered on or after May 7, 2019, and may incur a storage fee³.

To arrange for a pickup of export freight shipments from Japan, please call a local representative at any of the following UPS Freight Operation Centres: Narita office at (+81) 479-70-9770; Rinku office at (+81) 724-58-1320; or Centrair office at (+81) 569-38-9230.

¹ Subject to prior confirmation

² Only for shipments that arrive at Japan ports on and before April 24, 2019, and service availability is dependent on the consignee’s address

³ For storage fee inquiries, please call a local representative at any of the UPS Freight Operation Centres listed above