Change a Delivery
You can redirect or reschedule parcels* by yourself when you log in to UPS.com and enable UPS My Choice®.
*Sometimes, shippers restrict change delivery options based on parcel contents.
Note: Delivery change requests by phone will incur a fee (€6, excluding VAT, or the equivalent in local currency)
Change a UPS Delivery You're Receiving
Change as a Guest
Track your parcel and select "Change My Delivery" to request a one-time passcode sent to your email.
Change a UPS Shipment You’ve Sent
With UPS Delivery Intercept®, you must request an intercept prior to delivery.
- Request the parcel be returned to you or redirect the parcel to another address.
- Redirect the parcel to another address.
- Reschedule the delivery for another day.
What is UPS My Choice?
Sign up for free and enjoy these perks.
FAQ
Use the UPS Delivery Notice number or the tracking number to track your parcel for the most current status. If you need to request a delivery change, select Change Delivery on the tracking page. If you are a UPS My Choice member, log in at UPS.com to request a delivery change. If you are a guest, you can make the request using the UPS Delivery Notice number.
Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or collect deliveries at a UPS location, as well as telling your UPS driver where to leave parcels when you aren't home.