Delivery Options | UPS Healthcare

Empowered to meet increasing demands in delivering healthcare.

As the healthcare landscape continues to change, rising costs, falling reimbursement rates and diminishing margins are making it more challenging than ever for healthcare providers and organisations to deliver quality care. And because patients now expect more choices from provider organisations, customer satisfaction has become an important factor in how you operate your practice.

UPS is here to help you deliver on these growing demands with healthcare-optimised products and processes, innovative technology tools and flexible delivery options. Combined with custom-configured logistics solutions, we empower hospitals, care providers, specialist pharmacies, diagnostic labs, manufacturers and CROs to improve service delivery, gain efficiencies and reduce costs.

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Who This Is For

Care providers, hospitals, labs and specialist pharmacies that need greater visibility and direct control over deliveries to improve their patients' experience.

To UPS, it's a patient, not a package.

In healthcare, delays, errors and inefficiencies can jeopardise care and strain tight resources. UPS has invested in advanced technology to optimise inventory systems, and to monitor, protect and intervene for temperature-sensitive, time-critical and high-value shipments right up to final delivery.

As you navigate the new healthcare landscape, UPS can be a valuable partner in developing agile, flexible and scalable supply chains that add speed and reliability to meet patient needs. Our knowledgeable healthcare logistics experts remain ahead of changes and trends in patient needs, market conditions, R&D, and product regulations – and are ready to keep you poised for change.

Specialised Handling Needs

We understand the specific needs of specialist pharmacy, diagnostic labs and CROs. We currently manage 6,500+ temperature-sensitive air/freight shipments for healthcare companies from 64 origins and 163 destinations. UPS provides a complete healthcare-optimised transportation portfolio, including cold-chain packaging and transportation solutions, as well as deep regulatory experience.

In addition to technology that provides end-to-end visibility, we also offer turnkey monitoring, contingency planning and intervention services. For time-critical and high-value medical shipments, we provide UPS Express Critical^® with custom last-mile white-glove services.

Package Tracking and Visibility

UPS offers several robust visibility tools to track shipments, notify patients/partners and integrate data with existing business systems. Quantum View^®Manage is a secure, web-based tracking system, that provides details on all inbound and outbound shipments from departure and expected delivery date, straight up to delivery verification. With status alerts for staff and patients, knowing which specimens, supplies and pharmaceuticals are in transit can help with care and inventory planning, as well as proactively troubleshooting delivery issues.

Options for Collection and Delivery Control

In addition to tools for managing visibility, UPS tools and technology allow you to set package collection services as well as receipt timing and location. Package scanning is especially important for lab specimens and clinical trials for workforce forecasting, chain of custody and preventing missed collections. Combined with proof of delivery and digital signature services, UPS provides integrated technology to capture and expedite records management.

Cash Flow Management

For control over more complex payment systems, our Billing Analysis Tool can create custom reports to help support analysis of billing processes, accurately allocate costs among departments and provide billing reconciliation down to the individual transaction level.

We recommend bundling three UPS technology solutions – Quantum View Manage^®, UPS CampusShip^® and UPS Billing Centre to simplify business processes. One ups.com ID and password can help you to improve cash flow, streamline cost allocation, manage expenses and save time.

Logistics Management Support

For healthcare companies, transportation charges can account for up to 10 per cent of supply-related costs. In fact, supply chain costs are the second-largest expense for many hospitals.

Rely on our healthcare logistics experts to help you reduce costs by working with a variety of healthcare companies, hospital suppliers and medical equipment producers. We can also scrutinise how and when your purchases arrive to eliminate unnecessary expedited shipping charges that needlessly add costs.

For labs and specialist pharmacies, we'll design and implement strategies for increasing product integrity, improve accountability and compliance, and reduce costs.

Together, we can help improve your process and margins, without having to invest in specialised staffing. Meanwhile, you can focus on patient care and the business of healthcare.

Related Services

Create an Account: Discover the benefits of opening a shipping account, including access to invoicing options and viewing and paying your invoices from a single online interface.
Tracking Solutions: See more clearly with UPS tracking. Our technology lets you watch your shipment's progress, all along the way – so when you see a red flag, you can take action.