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Additional Charges

Additional Charges



Sending Shipments

Currency Conversion Rate 0.75% of the amount converted

Over Maximum Limits*

€ 43.35 per package

Large Package Surcharge* € 43.35 per package

Special Handling of Undeliverable Shipments Surcharge (in addition to transportation cost)

€ 5.60 per shipment for worldwide services

Address Correction

€ 7.10 per shipment


Weekly service charge

On-call collection

€ 8.30 per week

€ 4.96 same day on the web
€ 5.79 same day by phone
€ 2.48 future day on the web
€ 3.31 future day by phone

Receiver or Third Party Refuses to Pay

€ 10.55 per shipment

Missing or Invalid Account Number Fee

€ 10.70 per shipment

Signature Required


Adult Signature Required
€ 1.05 per shipment


€ 3.00 per shipment

UPS carbon neutral (per package/per pallet)

€ 0.12/€ 5.50 for domestic shipments(per kg/minimum, whichever is greater)
€ 0.44/€ 21.60 for international shipments(per kg/minimum, whichever is greater)
€ 0.56/€ 26.65 for international shipments(per kg/minimum, whichever is greater)

Sending and Receiving Shipments

Extended Area Collection and Delivery Service


Remote Area Collection and Delivery Service

€ 0.12/€ 5.50 for domestic shipments(per kg/minimum, whichever is greater)
€ 0.44/€ 21.60 for international shipments(per kg/minimum, whichever is greater)

€ 0.56/€ 26.65 for international shipments(per kg/minimum, whichever is greater)

Additional Handling Service*

€ 8.00 per shipment

All other core services
Residential Delivery Service

€ 2.95 per shipment
Late Payment Fee (fee of % of the invoiced amount/maximum, whichever is lower) 8%/€ 15.00

Freight Residential Delivery
Freight Saturday Delivery
Oversize Pallet Charge

€ 105.00 per shipment
€ 179.00 per shipment
€ 94.10 per pallet

Brokerage Services - Import

Duty and Tax Forwarding Charge € 17.45 per shipment

Formal entries exceeding 5 tariff lines (per additional tariff line)

€ 8.50 per shipment

Bonded Transfer UPS Guarantee

€ 51.00 per shipment

Bonded Transfer Handling Fee

€ 21.00 per shipment

Warehouse Storage

€ 11.50 per shipment

Non Credit Account Handling Fee (of the advanced amount/minimum, whichever is greater)

2.5%/€ 12.00

Post Entry Clearance Services

€ 99.00 per shipment

Disbursements (fee of % of the advanced amount/minimum, whichever is greater)

2.5%/€ 12.00

Non Routine Formal Entry € 57.50 per shipment
Other Government Agency (OGA) Entry € 57.50 per shipment
Posting SAD Document € 12.00 per shipment
Additional General Services € 59.00 per shipment
Brokerage Services - Export
Additional Tariff Lines/Complex Entries € 5.00 /additional tariff line > 5
Warehouse Storage € 11.50 /per Pkg/day (after 3 work days)
Post Entry Clearance Services € 75.00 per shipment
Non-Routine Formal Entry € 57.00 per shipment
Preferential Documents € 45.00 per shipment
Export Exit formalities € 20.00 per shipment
Other Additional Tasks € 40.00 per hour
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Large Package Surcharge

A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 330cm, but does not exceed the maximum UPS size of 419cm.

Large Packages are subject to a minimum billable weight of 40kg in addition to the Large Package Surcharge.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

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Missing or Invalid Account Number Fee

An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.

  • A charge per shipment will be assessed for domestic (if available) and international shipments with a missing or invalid payer account number. Additionally, if the consignee or third party fails to pay the shipping charges, the original shipper will be billed a refusal fee plus the shipping charges.

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Over Maximum Limits

Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (270 cm) in length or a total of 165 inches (419 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system. Packages exceeding 165 inches (419 cm) in length and girth combined are also subject to the Large Package Surcharge.

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Address Correction

If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.


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Brokerage Services

UPS Brokerage services are provided at no extra cost for routine customs clearance. Our aim is always to provide the one-step, seamless process and quick customs clearance that is crucial to on-time delivery. Clearance preparation begins while your shipment is still in transit because of the advance notice feature on the UPS network. Government regulations require specific documentation for international shipments, and UPS provides expert services for the preparation of complete and accurate export documentation. We offer optional customs services to help you prevent unpredicted delays to your shipment. Some of these services are subject to additional charges. Please see these charges in the Additional Charges table.

Additional charges that may apply for customs clearance procedures include, but are not limited to, the following:

  • Clearance procedures involving a government agency other than customs
  • Transit procedure
  • Storage
  • Customs inspection
  • Border inspection post charges
  • Shipments cleared by a third party

For full details, contact your UPS representative. All supplements and additional charges are exclusive of tax.

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UPS carbon neutral

UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.

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Currency Conversion

Charges to a payer's account in a foreign currency will be converted to the payer's currency using a weekly exchange rate secured through major money centre banks.

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UPS customs brokers are experienced with complex commercial shipments. Electronic transmissions of shipment data helps speed customs clearance. UPS may prepay duties, taxes and other government charges on behalf of the payer. Disbursement charges are noted in the Additional Charges Table.

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Extended Area and Remote Area Surcharges

Extended Area Surcharge
UPS provides a collection or delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is collected or delivered in an extended area.

Remote Area Surcharge
This surcharge is applied for delivery to or collection from an area beyond UPS extended areas, which are less accessible for collections and deliveries (domestic and international services).

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Additional Handling Charge

Additional Handling applies to the following:

  • Any article that is encased in an outside shipping container made of metal or wood
  • Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
  • Any package with the longest side exceeding 48 inches (122 cm) or its second-longest side exceeding 30 inches (76 cm)
  • Any package with an actual weight greater than 70 pounds (32 kg)
  • Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used

UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.

In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment.

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Late Payment Fee

UPS will send you an invoice for the services provided. In the event that payment of an invoice is overdue, UPS may charge a late payment fee. The relevant amount will appear on your next UPS bill. This fee is in addition to any interest charges and legal rights and remedies available to UPS.

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On-Call Collection

You can have your shipment picked up from your home or office by scheduling a collection service online at or by calling 03457 877 877. UPS will pick up all packages with a single collection service request. A collection service may be scheduled for the same day or a future day.

On-call collection service charge applies for Electronic Return Label, Print Return Label, and regular or alternate address pickup. Cash payments are available for on-call collection service.
Charges differ based on the collection service request type:
- Same Day by Phone
- Same Day on the Web
- Future Day by Phone
- Future Day on the Web

This charge does not apply to:
- Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services.
- Collections containing international shipments to destinations outside the European Union within the pickup stop

Note: UPS Worldwide Express Freight® collection or drop-off can either be scheduled at or by calling UPS. UPS Worldwide Express Freight collections cannot be combined with UPS Standard or Express small package collections.

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Oversize Pallet Charge

Depending on origin and destination, this surcharge may apply to certain UPS Worldwide Express Freight shipments. To determine if a particular origin or destination has an oversize pallet limit, please visit

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Receiver or Third Party Refuses to Pay

If the receiver or a third party is selected to pay the transportation charges and the bill-to account is incorrect or missing, UPS searches its records for the correct account number. Whether or not the account number is found, a processing fee per shipment is billed back to the shipper.

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Residential Delivery Service

UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.

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Adult Signature Required

Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.

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Signature Required

Normally, UPS requires the signature of the receiver for all deliveries. As an exception, deliveries in certain countries are allowed on "Driver release" (delivery in a location in the receiver's premises without the need for a signature) or on "Letter box release". Letter box release is a secured release by a service provider which will allow residential packages to be left in a safe letter box without a signature.

Use Signature Required to prevent the use of "Driver Release" or "Letter Box Release" in applicable countries.

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Special Handling of Undeliverable Shipments

When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, we will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. Please see the Additional Charges table for pricing information.

For all shipments within the EU and within your country, we will automatically return your shipment by UPS Standard service (where available). Transportation and fuel charges will apply for the return.

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All our additional charges and optional service charges are exclusive of taxes. Where applicable, value added tax (V.A.T.) will be chargeable at the standard rate.

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Weekly Service Charge

A UPS driver will visit you once a workday to collect your shipments. A weekly service charge will apply.

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Where to Get More Information