Skip to Main Content
Search

Shipping Basics

Meet demand. Maintain efficiency.

Selling your product online means you don't have a floor full of sales associates available to anticipate customers' every need. Your website and your shipping and tracking options are going to have to do that for you.

Offer different speeds for different needs.

Online shoppers want more than just product choice - they want a variety of delivery options too. Offer dependable delivery no matter what the chosen speed: From next day to next week, we've got a service to deliver your customers' orders when they want them.

View Our Service Guide

Track shipments for your customers - and your company.

Send customers tracking notifications with current delivery status, keeping them informed and letting your customer service reps focus their efforts on things like product support or order completion.

Request notifications during shipment creation so customers can track either on ups.com® or in our mobile app - or have a developer integrate our tracking Application Programming Interface (API) with your software so customers can find delivery information directly on your site.

Find the Tracking API and More in the UPS Developer Kit

Stay Connected with UPS Mobile

Of course, tracking isn't just for outgoing shipments nor is it solely for your customers. You need to see all moving shipments - inbound and outbound - so you can better plan inventory, staffing and budget.

Use Quantum View® tracking software to get that comprehensive look across your supply chain: Watch all shipping activity, pinpoint and resolve potential issues, and create automatic delivery updates for your customers.

See How Quantum View Can Help Your Business

Give customers convenient delivery options.

Build on the convenience of the online shopping experience; let your customers choose when and where to collect their deliveries.

Instead of waiting for deliveries at home - or missing them altogether - online shoppers can choose to collect their eligible deliveries from a hand-picked UPS Access Point™ location (like a local corner shop or petrol station). Your customers keep control of their schedules, while you demonstrate your commitment to customer service.

Put Your Customers in Control of Deliveries with the UPS Access Point Network

Make returns a selling point.

Post your returns policy clearly on your site: Many customers look for that before making a purchase decision.

Having a flexible policy that's easy for customers can boost satisfaction and fuel increased sales over time. We're here to help with several returns services and a team of experts who can advise you on ways to streamline your processes to get the most out of existing inventory.

Learn About Our Returns Capabilities

Manage shipping costs online.

You run your business online - why not manage your UPS account the same way? Get options for viewing, paying, and managing your UPS bills electronically and minimise wasted paper and time spent auditing bills and paying invoices.

Get More Info About UPS Billing Centre

Recommended Products and Services

UPS Developer Kit

UPS Developer Kit

Integrate APIs designed to improve efficiency, accuracy and flexibility

Quantum View Manage

Quantum View Manage®

Get a complete picture of all your shipping activity with this web-based solution

UPS Billing Center

UPS Billing Centre

See all of your UPS invoices in one place and make e-payments

Stay informed. Sign up for our emails.

Email Examples

Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.

News and Insights to help you ship smarter

Service Updates to alert you to severe weather and events impacting operations

Promotions and Offers to help you get the most for your money

Product News to keep you up-to-date on new services, tools and features