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UPS Billing Centre Invoice Support

Search Invoices

Invoices will remain in the UPS Billing Centre for a rolling 52 weeks from when the invoice is paid. You will have the ability to search and download invoices in PDF, CSV, or XML file format from the Archive History page regardless of their payment status.

View Open Invoices

To view Open Invoices in the UPS Billing Centre, do the following:

  1. Log in to the UPS Billing Centre
  2. Select the Invoice tab from the Overview page.
  3. The invoices presented are Open/Past Due invoices. You can also select the following Invoice Status categories:
    • All
    • Open/Past Due
    • Past Due
    • Payment Pending
    • Open
    • Underpayment/Adjustment
    • Payment Returned
    • Paid
    • Overpayment/Adjustment
    • Closed

Invoice Credits

  • If you are set-up for Automatic Payments, credit invoices will automatically be processed as a refund.
  • If you use the One-Time Payment option, select the Credit Invoice to be refunded.

If you need additional assistance, contact a UPS Billing Centre representative.

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