Additional Charges

Charges to a payer's account in a foreign currency will be converted to the payer's currency using a weekly exchange rate secured through major money centre banks.

Import shipments are subject to customs duties and taxes. In the event UPS prepays duties, taxes and other government charges on behalf of the payer, a fee will be charged based on the advanced amount.

If the receiver or a third party is selected to pay the transportation charges and the bill-to account is incorrect or missing, UPS searches its records for the correct account number. Whether or not the account number is found, a processing fee per shipment is billed back to the shipper.

When the "Duty and Tax Forwarding Surcharge" billing option is selected, a surcharge will be billed to the shipper.

Please refer to the above Additional Charges table for more information.

Extended Area Surcharge
UPS provides a pickup delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is picked up or delivered in an extended area.

Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system.

Packages rejected by the consignee, or that cannot be delivered due to causes beyond the control of UPS, will be held by UPS. The shipper will then be contacted for further instructions. The UPS service guarantee does not apply to Undeliverable Packages that are returned to the sender. An undeliverable returns surcharge will be applied in addition to other applicable charges. See table above for Special Handling of Undeliverable Packages rate.

UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.

With UPS FTZ Facilitator, importers and exporters have the ability to use UPS to transport international shipments "in-bond" to and from a global Free/Foreign Trade Zone (FTZ). This service is available for shipments using UPS Worldwide Express Plus, UPS Worldwide Express, UPS Worldwide Express Freight Services, UPS Worldwide Express Saver, and UPS Worldwide Expedited.

This contractual, fee-based service allows the shipment of goods to move to or from an FTZ without using other transportation providers. Using UPS as a single source enables importers and exporters to increase visibility and tracking and minimise the chance for errors and costs associated with utilising multiple transportation providers.

Importers will choose UPS FTZ Facilitator to direct shipments to be delivered, in-bond, to a designated FTZ rather than being cleared through customs. Exporters will choose UPS FTZ Facilitator to ship goods in-bond from an FTZ to an international destination.

An additional handling fee that would be charged on pallets that exceed the specific dimensions.

Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or property if not handled and shipped in a proper manner. There are various rules, regulations and responsibilities governing the transportation of dangerous goods across international borders.

UPS offers a contractual service which ensures dangerous goods shipments are handled and shipped in accordance with international and domestic regulations via our global network.

The service is offered at a surcharge per package. For a detailed listing of UPS acceptable classes and commodities of dangerous goods, please contact our Customer Service Representative.

Additional Handling applies to the following:

• Any article that is encased in an outside shipping container made of metal or wood
• Any cylindrical item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container
• Any package with the longest side exceeding 48 inches (122 cm) or its second-longest side exceeding 30 inches (76 cm)
• Any package with an actual weight greater than 70 pounds (32 kg)
• Each package in a shipment where the average weight per package is greater than 70 pounds (32 kg) and the weight for each package is not specified on the source document or the UPS automated shipping system used

UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.

In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment.

A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.

Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.