Global Shipping and Logistics Services

News & Information

  • Peak / Demand Surcharge Update

    Updated Peak / Demand Surcharge information is now available for review, including revised Peak / Demand Surcharge rates that will take effect beginning 19 June 2022 and remain until further notice.

    Read more about the Peak / Demand SurchargeOpen the link in a new window
  • UPS Introduces Electronic Payment Options to Customers in Indonesia

    Beginning 1 June 2022, UPS customers in Indonesia may use their mobile devices to make on-the-spot payments for their packages conveniently and securely by simply scanning a QR code. The available electronic payment options includes Credit Card, Net Banking, e-Wallet and Bank Transfer.

    Read more about UPS Indonesia’s payment methods available here
  • Updates to UPS Rate and Service Guide effective 26 June 2022

    An updated version of the UPS Rate and Service Guide will be available on 26 June 2022. Key changes include:

    • Addition of Manual Air Waybill Surcharge in South Korea’s guide
    • Revised Trade Declaration Fee in Hong Kong SAR, China’s guide
    • Revised Terms and Conditions of Service with additional examples of causes beyond UPS’s control

    Please refer to the following link to download a copy of the latest UPS Rate and Service Guide at time of use for more information.

    Download the latest UPS Rate and Service Guide
  • UPS Philippines Introduces New Digital Payment Option – GCash for Cash-on-Delivery (COD) and Cash-on-Pickup (COP) Packages

    UPS customers in the Philippines can simply use their mobile devices to make on-the-spot payments securely and seamlessly via GCash for their COD and COP packages. Besides this new digital payment option – GCash, other payment options available include bills payment, credit card and manager’s checks.

    Learn more about UPS’s payment options in the Philippines here
  • Revision to UPS Fuel Surcharge Index

    Effective 21 March 2022, UPS will revise the fuel surcharge index by 0.25% with every US$ 0.03 change in fuel price per gallon to reflect the changing market and economic conditions, enabling UPS to maintain the high standards of service for our customers. The fuel surcharge index will be updated on the Fuel Surcharge page starting 18 March 2022.

    Read more about Fuel Surcharge
  • Change in VAT Rates in Indonesia, Effective 1 April 2022

    Effective 1 April 2022, in light of the changes in Indonesia’s Tax Regulations Harmonisation Law (“HPP Law”) No. 7 of 2021, the value-added tax (VAT) rates applicable to our charges will be adjusted and billed accordingly:


    1. Freight-related charges will be subject to VAT rate of 1.1%, from 1%
    2. All other charges, as well as duties and taxes, will be subject to VAT rate of 11%, from 10%
    Read more about the Tax Regulations Harmonisation Law here – only in Bahasa Indonesia
  • World’s largest free trade agreement RCEP enters into force

    The Regional Comprehensive Economic Partnership (RCEP) enters into force in 2022 to liberalise trade among participating economies in the Asia Pacific that collectively account for 30% of the world population, a third of the world’s GDP (USD 26.2 trillion), and over a quarter of world exports.


    • From 1 January 2022:  Australia, Brunei, Cambodia, China Mainland, Japan, Laos, New Zealand, Singapore, Thailand, and Vietnam
    • From 1 February 2022: South Korea
    • From 18 March 2022: Malaysia
    • Pending ratification: Indonesia, Myanmar and the Philippines


    With RCEP in place, businesses can leverage on gradual elimination of tariffs on at least 92% of goods, preferential tariffs, and quick customs clearance of small package shipments.

    Read more about how RCEP benefits your business
  • 2022 Rates and Services

    UPS new published rates will take effect from 26 December 2021. More information can be found in the preview of the updated UPS Rate and Service Guide, which is now available for download.

    Read more about rates update
  • Submit import declaration documents and make payment for import duty and tax with EZ WAY

    With immediate effect, Taiwanese importers can submit import declaration documents for UPS personal shipments via the EZ WAY app* to confirm real-name authorisation, and make payment online for import duty and tax.


    This free-to-download app allows customers to perform the following functions easily and conveniently on their electronic devices, making customs clearance faster and more flexible:


    • Submission of Power of Authority (POA) documents to declare imports and authorise clearance
    • Access historical data of POA forms for import clearance documents
    • Receive push notifications on customs clearance status
    • Receive push notifications on import duty and tax (if applicable), and make payment online directly via EZ WAY


    *The EZ Way app complies with Taiwan’s Customs regulations and can be installed via the Apple app Store and Google Play Store

    Please access the EZ WAY user guide including import online payment flow (Traditional Chinese) for more details.
  • Service Enhancements in China Mainland

    Effective 1 September 2021, UPS has optimised our network coverage in China Mainland. Local customers in 9 areas: Inner Mongolia, Gansu, Xinjiang, Qinghai, Ningxia, Shaanxi, Henan, Shanxi and Hebei will be able to enjoy UPS’s high quality service.

    Find out more about service enhancements in China Mainland
  • Mandatory Tax ID Requirement for All Indonesia Importers and Exporters

    With effect from 1 August 2021, under the Indonesian Finance Ministry Regulation No. 158/PMK.04/2017 and Customs & Excise Directorate General Regulation No. PER 11/BC/2020, it will be mandatory for all Indonesia importers and exporters to declare their Tax ID numbers (NPWP) for every import and export shipment.

    For exports and imports under registered businesses, please ensure that your company Tax ID number (NPWP) is stated clearly on your commercial invoices.

    For exports and imports by individuals, please ensure that your personal Tax ID number (NPWP), Citizen ID Number (NIK KTP) or Passport number is stated clearly on your commercial invoices.

    This is a mandatory regulatory requirement and failure to comply may result in delays to your shipments with us. 

    UPS would like to proactively collect your Tax ID and other identifiers to match your Tax ID to your UPS account or shipment, to mitigate any potential service delays as we transition to comply with this regulatory change. Please provide your information to us here (redirects to our US-based vendor, Qualtrics).

    Please note that we will collect and use your information solely to comply with these regulatory requirements. For more on how we handle your personal information, please refer to our Privacy Notice.

    Read more about the Tax ID Requirements - only in Bahasa Indonesia
  • UPS Adds New Flights to Connect Japan with Key Asia Pacific and European Markets Faster

    Effective 19 July 2021, UPS has added more weekly flights into Kansai International Airport in Osaka, Japan to reduce transit time to and from key Asia Pacific, European, Indian Subcontinents, Middle Eastern and African markets by one day.

    Along with faster delivery for time-sensitive shipments, UPS is also extending pickup cut-off times to end of business day and providing earlier deliveries as early as 12pm for businesses in selected cities in West and Central Japan. Businesses can now enjoy greater flexibility to meet extended production windows while responding quicker to customers’ needs. 

    Find out more about transit times for shipments between specific origins and destinations
  • UPS Hong Kong SAR Introduces More Payment Options for Cash-on-Delivery (COD) and Cash-on-Pickup (COP) Packages

    Beginning 1 July 2021, UPS customers in Hong Kong SAR can simply use their mobile devices to make on-the-spot payments seamlessly for COD and COP packages. Simply scan the QR code on your package upon delivery to make secure payments quickly and conveniently. Payment options include Faster Payment System (FPS), Alipay* and Octopus.

    *Eligible for COD packages only

    Read more about UPS’s payment options here
  • Export Declaration Requirement for Non-Document Shipments from the Philippines

    Pursuant to Section Four of the Customs Administration Order by the Philippines Bureau of Customs, an Export Declaration (ED) is required for all non-document shipments being exported from the Philippines regardless of value. As such, effective immediately, UPS will require 3 copies of the following documents for export shipments from shippers located in both the Philippine Economic Zone Authority (PEZA) and non-PEZA locations: Invoice, packaging list, and ED. This requirement will also apply to packages that are being returned to their origin with prepaid Return Service Labels. Shippers can process and submit ED for relevant shipments online via Customs E2M or physically via Manual Export Declaration. Kindly ensure that these documents are ready at time of shipment pick up. Alternatively, shippers can also notify our UPS Customer Service when making a pick up request to engage UPS to process the ED on their behalf for a fee. Should UPS be engaged, our service provider will provide a manual form to be filled up during shipment pick up.

    Read more on the Customs Administration Order
  • UPS Introduces More Payment Options for Cash-on-Delivery Packages

    Beginning 6 April 2021, consignees receiving UPS cash-on-delivery packages in Asia Pacific can simply use their mobile devices to make on-the-spot payments to receive their packages seamlessly. By simply scanning a QR code on the UPS invoice upon delivery, consignees can make secure payments quickly and conveniently. Consignees can choose from more payment options including Faster Payment System and Alipay in Hong Kong SAR, PayNow in Singapore, PromptPay in Thailand including credit card payment in Macau SAR, Indonesia, Malaysia, the Philippines and Vietnam.

    Read more about UPS’s payment options here
  • UPS Services Remains Unchanged in Light of Revised Security Policy by Civil Aviation Department, Government of Hong Kong SAR

    Effective 1 March 2021, the Civil Aviation Department (CAD), Government of Hong Kong SAR have revised the Security Policy in view of the International Civil Aviation Organization (ICAO) requirements. Under this revised policy, consignors will either have to be approved by the CAD, or have their cargo subject to 100% security screening prior to being loaded on to a commercial aircraft.

    As UPS is recognized as a Regulated Agent (RA) under the Regulated Agent Security Program by CAD, please be assured that your shipments and transit time will not be impacted by this revised policy in place.

    Read more about the revised security policy
  • Updates to the UPS Vape Policy

    Effective 5 April 2021, UPS will prohibit the shipment of Vape Products throughout the U.S. network. UPS is prohibiting the shipment of Vaping Products throughout its U.S. network (including import and export). For the purpose of this prohibition, Vaping Products includes any and all noncombustible liquid or gel, regardless of the presence of nicotine, capable of being used with or for the consumption of nicotine. All related vape devices, products and accessories are included in this prohibition.

    Read more about the updated policy
  • UPS Enhances UPS Worldwide Express® Service in Hong Kong SAR for Shipments from U.S. and Europe

    Effective 22 February 2021, shipments originating from U.S. and Europe into Hong Kong SAR on UPS Worldwide Express® service will be available in 197 locations across Hong Kong Island, Outlying Islands, Kowloon and New Territories.

    This service enhancement will allow you quicker access to the market with wider service coverage to capture more business opportunities, as well as additional time to organize and redistribute goods to your customers with up to 2 hours earlier delivery time improvement in selected locations.

    Find out more about transit times for shipments between specific origins and destinations