Question 1

Where do I find the latest information on the location of my package?

Accepted Answer

Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates. Track a Package

Question 2

How late will UPS deliver?

Accepted Answer

UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.

Question 3

My shipment says “Out for Delivery.” What time will I get my package?

Accepted Answer

Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later. If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.

Question 4

My shipment says it’s been delivered, but I can’t find it. Where is it?

Accepted Answer

Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim. Learn More About Filing a Claim

Question 5

What do tracking numbers look like?

Accepted Answer

UPS tracking numbers appear in the following formats: 1Z9999999999999999 999999999999 T9999999999 999999999 UPS will also track the following types of tracking numbers, which contain from seven to 20 characters: Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers House Air Waybill: Used for air freight movement House Bill of Lading: Used for ocean freight movement PRO Number: Used for surface freight movement UPS InfoNotice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries UPS Service Notice: A notice given on first delivery attempt in select countries UPS Mail Innovations Tracking Numbers You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology. UPS Mail Innovations tracking numbers appear in the following formats: United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below: MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN This indicator is made up of the following three components: MI - a UPS Mail Innovations indicator XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.

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