Question 1

How can I quickly and easily pay my balance?

Accepted Answer

To make a one-time payment, simply select Pay from your dashboard or from your account or plan invoice view. To schedule recurring automatic payments, select My Automatic Payments from the side navigation. You can create a regular payment schedule, assign a payment method, and set a maximum payment amount. You can even make a payment without logging in by selecting "Pay Now" towards the top of this page. Simply enter details from your invoice, as well as your payment information, and complete your payment in just a few steps. We currently accept a variety of payment types, including credit cards, debit cards, and bank direct debit, as well as payments from an online payment service. Note: Accepted payment types vary by country. Visit My Dashboard Schedule Automatic Payments

Question 2

How do I find and view an invoice?

Accepted Answer

Once you've logged into the UPS Billing Center, select either My Account Invoices or My Plan Invoices. All your details are organized in a table view, with sortable column headers, search functionality, and filtering capabilities to find what you are looking for. Use the Search, Filter, and Calendar functions to narrow down your search. Click the column headers to sort by column as well. To print or download, select the option from the Actions menu in the right-hand column.

Question 3

I need to pay my bill, but my payment card is expired. How do I update the expiration date?

Accepted Answer

If you pay your bills using your digital wallet in the Billing Center, you can easily update the expiration date on any payment card by selecting Edit below your expired card while you are in the grid view of your wallet. Alternatively, if you are viewing your wallet in a list, find the card you want to update and select Edit under the Actions column. If you are not using the Billing Center and are looking to update a payment card you have associated to your shipping account, you can find your card details within the accounts and payment options section of your UPS.com profile. There you can choose the payment method to update by selecting Edit under the Actions column. Update Payment Methods in Your Wallet Update Payment Methods in Your Profile

Question 4

How do I get a paper copy of an invoice?

Accepted Answer

UPS prides itself as an environmentally conscious organization, and we are taking steps to reduce the amount of paper we produce on a daily, monthly, and yearly basis. This includes making all of your billing information, including invoices, available online. If you need a paper copy of your invoice, the quickest and easiest way is to download and print one. From the My Plan Invoices or My Account Invoices screens, use the check boxes to choose your invoices, select Download Selected, then choose your preferred format and download. Once you have downloaded your invoices, you can print them for your records.

Question 5

Why should I subscribe to receive my invoices in XML format?

Accepted Answer

XML is a common tool used to store, transport, and share data in a plain text format. If you need to import invoice data into your internal applications so you can easily manipulate and restructure the data for a specific use, then you can benefit from subscribing to XML. To subscribe, go to your My Accounts or My Plans page under Administration. For each account that you want to receive XML invoices, select Edit XML Enrollment under the Actions menu and follow the prompts to subscribe. Once you have subscribed, you can download the XML from your My Account Invoices or My Plan Invoices page.

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