Question 1

I’m not getting an option to change my delivery. Why?

Accepted Answer

Some shippers restrict the ability to change your delivery.

Question 2

I missed the delivery of my package and got a notice instead. How do I change my delivery?

Accepted Answer

If you missed a delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your package. Update the InfoNotice with instructions for the driver on what to do with your package and place the notice in the same location where the driver left it.

This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery.

You can also use your UPS InfoNotice number online to request a hold on eligible packages. In addition, My Choice members can use the Delivery Planner to request a hold.

Learn more about UPS InfoNotice

Question 3

How do I make changes to a delivery I have sent?

Accepted Answer

With UPS Delivery Intercept®, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed. You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip®, or Quantum View®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical® and freight shipments are not eligible for this service. Go to UPS Delivery Intercept

Question 4

Do I need to enroll in My Choice after I create an account?

Accepted Answer

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home.

Sign Up for UPS My Choice

Here’s How You Do It

1. Open Your Dashboard

2. Select Your Package

3. Follow the Prompts

What's UPS My Choice?

FAQ

Note

Change a Delivery