If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days. After 7 calendar days, your package will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your package to confirm package location and that it’s “Awaiting Customer Pickup”. When you track your package, you can also view the operating hours (weekend hours are available) and a map of where you will pick up your package.
One of the following identification requirements must be met when you pick up your package at a UPS Access Point® location:
Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the package.
Option 2: Present a government-issued photo ID where the last name matches the last name on the package. If the address on the ID doesn't match the address on the package, please bring proof of residency that matches the address on the package, e.g. a current utility bill.
Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the package. If the last name or full address doesn't match, you’ll need to provide the package tracking number to the UPS Access Point representative.
Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).*