Change a Delivery

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Hold a delivery, reroute it to a different location or change the delivery date with UPS My Choice®.

Change a Delivery

Don’t have UPS My Choice? Sign up.

Change a UPS Delivery You're Receiving

Delivery change

Change as a Guest

Track your package and select "Change My Delivery" to request a one-time passcode sent to your email.

Continue as a Guest

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Change With UPS My Choice

Log in, select your package and choose “Change My Delivery.”

Log in

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Change a Delivery I’m Receiving

Change a UPS Shipment You’ve Sent

With UPS Delivery Intercept®, you must request an intercept prior to delivery.

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Change a Shipment

Learn More

Note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.
  • Request the package be returned to you or redirect the package to another address.
  • Redirect the package to another address.
  • Reschedule the delivery for another day.
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Change a Delivery I Sent

Can I Put a Hold on My UPS Deliveries?

You can use UPS My Choice to request a hold on your deliveries in a few different ways:

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  • We can hold onto your package and deliver it once you're back in town.
  • You can request we leave your package with a neighbor.
  • We can reroute your package to another address, in certain cases.
  • You can request we hold onto your package for you to pick up at a UPS location.

Hold a Delivery

Manage Preferences

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FAQ

I’m not getting an option to change my delivery. Why?
There are a few reasons why a delivery change option may not be displayed. The shipper may have restricted delivery changes for their shipments or the package contents (high value items or imports, for example) may not be eligible.
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I missed the delivery of my package and got a notice instead. How do I change my delivery?

Use the UPS Delivery Notice number or the tracking number to track your package for the most current status. If you need to request a delivery change, select Change Delivery on the tracking page. If you are a UPS My Choice member, log in at UPS.com to request a delivery change. If you are a guest, you can make the request using the UPS Delivery Notice number.

Learn more about UPS Delivery Notice

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Do I need to enroll in My Choice after I create an account?

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. As a member, you can request a delivery change such as delivery date or address, pick up deliveries at a UPS location or tell your UPS driver where to leave packages when you aren't home.

Sign Up for UPS My Choice

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How can I indicate my special accommodation and disability needs?

You can provide your special accommodation and disability instructions by clicking ‘Change delivery’ on your delivery status email notification. Following that, please select ‘Provide access', “leave at instructions” or special accommodations. Once special accommodations slider is set to yes, you can enter additional delivery instructions. ‘Knock louder and need more time’ will be set as default instructions and you can edit them in the text box.

If you haven’t received an email notification, you can register for UPS My Choice and indicate your needs through the portal.

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