How Does the UPS Claims Process Work
You can file a claim on a package that hasn't been delivered 24 hours after the expected delivery date or has been damaged. For lost packages, make sure you've checked all possible locations the package could've been delivered (like a porch, garage or back patio) or with anyone that may have picked it up for you.
- Provide Some Details About the Package
This can be the package's tracking number, weight or contact information for the recipient.
- Let Us Know Your Role in the Claim
Indicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
- Support Your Claim With Additional Documentation
Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
- Submit Your Claim
You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard.