How Does the UPS Claims Process Work
You can file a claim on a package that hasn't been delivered 24 hours after the expected delivery date or has been damaged. For lost packages, make sure you've checked all possible locations the package could've been delivered (like a porch, garage or back patio) or with anyone that may have picked it up for you.
- Provide Some Details About the Package
This can be the package's tracking number, weight or contact information for the recipient.
- Let Us Know Your Role in the Claim
Indicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
- Filing your Claim as A Guest
This can be a quicker solution for you. If you are the shipper of the package, just know that you will likely be required to return and provide additional documentation. Additionally, claim status after submission is limited to the shipper.
- Support Your Claim With Additional Documentation
Items such as receipts, invoices and purchase orders can help identify merchandise. Attaching photos of damaged packages is also recommended for damage claims.
- Submit Your Claim
You'll get a notification from us about your claim once submitted, as well as up-to-date information available on your claims dashboard.
- Visibility into Your Claims Progress
Your claim’s progress can be managed from your claim’s dashboard. You will be provided up to date details of the claim and notification of necessary action for the claim to be paid. Access will require you to be signed into ups.com, as these features are not available when filing your claim as a guest.