Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert3/4
Summary (Last Updated: 02/15/2021; 16:34) Significant weather events across the globe are impacting the UPS network
Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.
Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Please visit ups.com to track the status of your shipment and to find the latest information on service delays.
Summary (Last Updated: 01/15/2021; 16:59) Coronavirus Update: Customs Service
The safety of our employees, customers and the communities we proudly serve are our priority.
Due to the unprecedented nature of COVID's current situation, the waiting times of our Customs Service may be longer than usual.
We are doing everything we can to fulfill our commitment of service. To check the status of your shipments, use the shipment tracking on www.ups.com
Summary (Last Updated: 12/15/2020; 12:27) UPS will temporarily suspend all services into selected areas in East and North China
UPS will temporarily suspend all services into selected areas in East and North China
We inform you that from December 1, 2020 until further notice, UPS will temporarily suspend all services for shipments into selected areas in East and North China, as we implement additional security protocols in accordance with the guidance of local authorities.
Areas Impacted by temporary suspension of import service to East and North China:
|
Area |
City |
Zip Code |
|
East of China |
Shanghai |
200000-202183 |
|
Zhejiang |
202450-202465, 310001-325813 |
|
|
Jiangsu |
210000-226691 |
|
|
Anhui |
230000-247282 |
|
|
North of China |
Shandong |
250000-253713, 255020-277800, 371425 |
|
Liaoning |
110000-125329 |
|
|
Northeast of China |
Jilin |
130000-137319, 138000-138016 |
|
Heilongjiang |
150000-162422, 163000-165309, 166200-166544 |
Summary (Last Updated: 10/05/2020; 12:13) UPS is Open for Business – Service impacts related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
- Suspension of Service Guarantee – Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
All shipping counters will be closed on Saturdays from April 25 until further notice.
The following shipping counters will be closed until further notice. To find the closest Access Point, hours and days of operation, please click here.
- UPS MADERO ORIENTE
- UPS JERONIMO SILLER
- UPS TECNOLOGICO
- UPS HEROES DE CHURUBUSCO
- UPS MORELIA CENTRO
- UPS PUERTO VALLARTA