Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert3/4
Summary (Last Updated: 05/27/2021; 12:31) Service Guarantee Update
Service Guarantee Update
Effective March 26, 2020, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Effective May 10, 2021, the UPS Service Guarantee will be reinstated for International Domestic services (Express Plus, Express, Express Midday and Express Saver) and Transborder Express services (Express, Express Plus y Express Saver) for select countries outside of the U.S.
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.
Summary (Last Updated: 05/20/2021; 05:53) UPS Services to and from India
UPS Services to and from India
Due to the Coronavirus pandemic, some UPS shipments to and from India may experience a delay.
UPS will continue to provide export and import services, including pickup and delivery.
Summary (Last Updated: 01/15/2021; 16:59) Coronavirus Update: Customs Service
The safety of our employees, customers and the communities we proudly serve are our priority.
Due to the unprecedented nature of COVID's current situation, the waiting times of our Customs Service may be longer than usual.
We are doing everything we can to fulfill our commitment of service. To check the status of your shipments, use the shipment tracking on www.ups.com
Summary (Last Updated: 12/15/2020; 12:27) UPS will temporarily suspend all services into selected areas in East and North China
UPS will temporarily suspend all services into selected areas in East and North China
We inform you that from December 1, 2020 until further notice, UPS will temporarily suspend all services for shipments into selected areas in East and North China, as we implement additional security protocols in accordance with the guidance of local authorities.
Areas Impacted by temporary suspension of import service to East and North China:
|
Area |
City |
Zip Code |
|
East of China |
Shanghai |
200000-202183 |
|
Zhejiang |
202450-202465, 310001-325813 |
|
|
Jiangsu |
210000-226691 |
|
|
Anhui |
230000-247282 |
|
|
North of China |
Shandong |
250000-253713, 255020-277800, 371425 |
|
Liaoning |
110000-125329 |
|
|
Northeast of China |
Jilin |
130000-137319, 138000-138016 |
|
Heilongjiang |
150000-162422, 163000-165309, 166200-166544 |