Service Alerts

Middle East Service Impacts

UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.

Our focus is on safety while we work to minimize impacts for our customers.

For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.

Important information: UPS email and SMS

If you receive an email from 'UPS Customs Clearance Update' or a text message from the number 50000 or 59895 requesting information for customs clearance, consider that this is an official UPS communication. Providing the requested information is essential for customs clearance, in accordance with current legal guidelines in the country.

Tax ID now required to ship to Mexico

On January 1, 2025, Mexico's Tax Administration System (SAT) updated its General Rules of Foreign Trade which impacts all imports to Mexico:

• Consignee’s TAX ID is required for all shipments.
• Detailed product descriptions.

For further details about these changes or any other queries, please contact us at 800 PIDE UPS (800-7433-977).