Pharma Logistics Solutions

Get critical specialty pharmaceuticals to your patients’ homes when they need them with services that cover all the bases. We can help you give your customers the speed, visibility, and control they demand.

• Outsource your fulfillment
• Ensure delivery of a viable product with cold chain logistics
• Offer early morning and 7-day a week delivery options
• Provide delivery tracking and management tools
• Give your patients flexible local pick-up/drop-off location options
• Bring therapy delivery right into your patients' homes
• Create an easy and efficient return process
• Ensure security with narcotics (CIV to CII) cage and vaults
• Expedite fulfillment with end-of-runway pharmacies in the UK and US

Provide world-class customer service while streamlining your cash flow, managing costs, and setting your business up to scale. We can manage your entire supply chain from order to payment so you can focus on improving lives.

• Full call center outsourcing
• Pricing and promotions
• Order processing and invoicing
• Accounts receivable/payable
• Customer service and dispute resolution
• Return authorizations
• Credits/debits processing
• Reporting and metrics

Download the Order-to-Cash OverviewOpen the link in a new window

Gain better control over shipments with UPS Healthcare visibility and monitoring solutions

• Automated tracking for your shipments
• Proactive visibility and status alerts (small package)
• Additional visibility into transportation, customs, purchase order and warehousing, and inventory tracking (freight)
• Immediate delivery confirmation and custom reports

Making it easier for patients to send something back is just as important as getting it there. We help you customize a secure, compliance-friendly reverse logistics flow to increase supply chain sustainability, manage costs, and improve customer loyalty.

• Robust reverse logistics capability
• Proactive product recall planning
• Easy customer return and replacement solutions
• Enhanced visibility across transportation modes
• Global pharmaceutical return compliance management

UPS can handle deliveries that must be signed for by the pharmacist-in-charge.

• Delivery direct to the retail pharmacies, instead of the receiving dock
• Delivery alert with customized instructions
• Improve pharmacy inventory receipt by a minimum of one day
• Reduct times spent on delivery confirmation requests