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An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system. Packages exceeding 157 inches (400 cm) in length and girth combined are also subject to the Large Package Surcharge.
If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.
UPS Brokerage services are provided at no extra cost for routine customs clearance. Our aim is always to provide the one-step, seamless process and quick customs clearance that is crucial to on-time delivery. Clearance preparation begins while your shipment is still in transit because of the advance notice feature on the UPS network. Government regulations require specific documentation for international shipments, and UPS provides expert services for the preparation of complete and accurate export documentation. We offer optional customs services to help you prevent unpredicted delays to your shipment. Some of these services are subject to additional charges. Please see these charges in the Additional Charges table.
Additional charges that may apply for customs clearance procedures include, but are not limited to, the following:
For full details, contact your UPS representative. All supplements and additional charges are exclusive of tax.
Charges to a payer's account in a foreign currency will be converted to the payer's currency using a weekly exchange rate secured through major money centre banks.
Import shipments are subject to customs duties and taxes. In the event UPS prepays duties, taxes and other government charges on behalf of the payer, a fee will be charged based on the advanced amount.
Extended Area Surcharge
UPS provides a collection or delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is collected or delivered in an extended area.
Remote Area Surcharge
This surcharge is applied for delivery to or collection from an area beyond UPS extended areas, which are less accessible for collections and deliveries (domestic and international services).
This charge is for shipments outside the EU, when the payer of duties and taxes is not located in the destination country. It is billed to the party who pays the transportation charges.
Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.
Normally, UPS requires the signature of the receiver for all deliveries. As an exception, deliveries in certain countries are allowed on "Driver release" (delivery in a location in the receiver's premises without the need for a signature) or on "Letter box release". Letter box release is a secured release by a service provider which will allow residential packages to be left in a safe letter box without a signature.
Use Signature Required to prevent the use of "Driver Release" or "Letter Box Release" in applicable countries.
All our additional charges and optional service charges are exclusive of taxes. Where applicable, value added tax (V.A.T.) will be chargeable at the standard rate.
This charge applies when the Bill Receiver or Bill Third Party option has been selected and the bill-to party refuses to pay the shipping charges. A processing fee per shipment will be charged to the shipper, in addition to the shipping charges and other amounts payable when non-payment occurs. You can calculate the fees using the Additional Charges table.
When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, we will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. Please see the Additional Charges table for pricing information.
For all shipments within the EU and within your country, we will automatically return your shipment by UPS Express Saver. Transportation and fuel charges will apply for the return.
Additional Handling applies to the following:
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment.
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.