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Technical Help

The instructions below will help you through the process of installing a UPS Thermal Printer.

Before Installing the UPS Thermal Printer

UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.

Thermal Printers for UPS Internet Shipping

For Windows® users (without Google Chrome) :  The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:

  1. Download and install the UPS thermal printer drivers
  2. Enable the UPS Printer Applet
  3. Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing

For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:

  1. Install your thermal printer.
  2. Enable the UPS Printer Applet.
  3. Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.
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Installing the UPS Thermal Printer Driver with Windows

If using a Windows® operating system without the Google Chrome browser, to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.

Note:  Do not plug your printer into the computer until instructed to do so below.

The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.

  • Turn off the printer.
  • Select the Download the UPS Thermal Printer Drivers link below.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

WindowAction
File Download - Security Warning (typically with Run, Save, and Cancel buttons) Select Run
Unknown Publisher Security Warning, "Are you sure you want to run this software?" Select Run
  • Select Unzip to extract the files.  Once files are extracted, select the appropriate buttons to close the window.
  • Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C:\Drivers and double-click the file setup.exe to start the Installation Utility.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

WindowAction
User Account Select Yes
Zebra Printer Driver Installation Select Install Zebra Printer
  • You will be prompted to choose your printer model from a list.
  • Click Next after choosing your printer model.
  • You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:

WindowAction
Choose printer port

Select your port and click Next or Finish

Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available

Confirm Printer Name Do not change name; click Next
Printer Driver Found Choose Update the driver and click Next
Windows Security Choose Install this driver software anyway
Program Compatibility Assistant Choose This program installed correctly
  • Connect the printer to your computer and turn on the printer power; wait for the green light to turn on indicating the printer is ready.
  • The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide.
  • If the Found New Hardware wizard appears; click Cancel and do not install the software.
  • See below for instructions to use the UPS Printer Applet.
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Download the UPS Thermal Printer Driver


Download Tool
File NameFile FormatFile SizeDownload
Thermal Printer Driver
11.3MB

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Installing your Thermal Printer with a Mac

The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:

  • Mac OS X 10.7.3 or higher is required to print thermal labels from ups.com shipping applications.
  • A 64-bit browser is required to install the current version of Java. Review the current Java system requirements for Mac on http://java.com/en/download/help/sysreq.xml. Safari and Firefox are two of the most popular 64-bit browsers used with Mac. 
  • Connect the printer to the Mac via USB
  • Turn the printer on and make sure the light on the top is a steady green
  • Open Safari and type 'http://localhost:631' into the Address Bar
    If prompted for login info, enter the ID/Password of an Admin account for the computer
  • Click the Printers tab
  • Review the installed printers
    If an Eltron or Zebra thermal printer is installed, Click the Administration tab and delete the printer.
  • Click the Administration tab
  • Click the Add Printer button
  • Select your thermal printer from the 'Local Printers' section
  • Click the Continue button
  • Remove pre-populated field content (if any), and complete the fields
    • Enter a printer 'Name'
      For example: 'ZebraPrinter' for a Zebra ZP-450 or S4M, 'UPSPrinter' for a UPS Thermal LP2844, 'EltronPrinter' for an Eltron Thermal 2844
    • Enter a 'Description'
      For example: Zebra Thermal Printer, UPS Thermal Printer, Eltron Thermal Printer
    • Enter a 'Location'
      For example: Office, Amy's iMac

      Document the location for future reference.

 

  • Select Continue
  • Click the Select Another Make/Manufacturer button 
  • Allow the page to refresh
  • Continue to the next step
  • Select Raw as the 'Make'
  • Click the Continue button
  • Select Raw Queue (en) as the 'Model'
  • Click the Add Printer button
  • Select Set Default Options button
  • Click the Administration tab 
  • Click the Add Class button 

 

NameModel
zebra Zebra ZP-450 or S4M
ups UPS Thermal LP2844
eltron Eltron Thermal 2844, 2442, 2543
  • Remove pre-populated content (if any), and complete the fields
    • Enter a Class 'Name' (Do not enter the Printer name used in a previous step. The Printer and Class name are case sensitive.)
      For example: 'ZebraClass' for a Zebra ZP-450 or S4M, 'UPSClass' for a UPS Thermal LP2844 or 'EltronClass' for an Eltron Thermal 2844
    • Enter a Class 'Description'
      For example: Zebra Thermal Printer, UPS Thermal Printer, Eltron Thermal Printer
    • Enter a Class 'Location'
      We recommend that the Class Location name matches the Printer location name
      For example: Office, Amy's iMac
  • Select the printer from the Member's list
  • Click the Add Class button

    A confirmation window will briefly appear, followed by the 'Administration' window.

    Shipping labels and receipts open in a pop-up window. Before you attempt to print, go to your browser settings and add ups.com.

 

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Printing using the UPS Thermal Printer Applet

The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have Version 7 of Java installed on your PC. You can check your version at http://www.java.com.

Thermal Printers to Use For UPS Internet Shipping

Using the UPS Thermal Printer Applet

  • Install the UPS Thermal Printer Driver using the steps previously provided on this page
  • Log in to ups.com
  • Mouse over the Shipping tab at the top of the page and select Set Preferences in the drop-down menu
    Note: If you are a CampusShip user, click the My Settings button and select Edit Shipping Preferences
  • Select View/Edit in the Printing Preferences section
  • Click the thermal label check boxes:
    • Use my thermal printer to print labels
    • Use my UPS thermal printer to print receipts
  • Click Print a Sample Label
    The 'Do you want to run this application?' window will appear
  • Click the 'Do not show this again for apps from the publisher and language above'. check box
  • Click 'Run'
  • The 'Allow access to the following application form' window will appear. Click the 'Do not show this again for this app and website' check box. Click 'OK'.
  • The 'Applet has requested access to the printer' window will appear. Click the 'Always allow this applet to access the printer' check box. Click 'OK'.
  • Allow a few moments for the printer selection to appear in the Print Label window. Select your printer name. The label will print.

The first time you print a label, you may see one or more of the following windows. Take the action listed in the table below:

WindowAction
Digital Signature Click "Always trust content from this publisher"
Java Add-on Click Enable
Security Click Enable, then Run


Troubleshooting:

  • If the label pop-up window does not appear, make sure that pop-ups from ups.com are allowed by your browser.
  • If you do not have Version 7 of Java, the label will not print. To install an updated version of Java, go to www.java.com.
  • If you have the correct version of Java, clear your browser's temporary Internet files and try again.
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If you receive a message stating your browser does not support this function, try the following alternative method:

Windows Users: Run the installer (link below), which will place the UPS Thermal Printer App in the Startup folder so that it will run automatically each time you start your machine.

Run Installer


Mac or Linux Users:

  • Using the link below, download the zip file, navigate to the location where you downloaded it, and extract it on your machine.
  • In a command window, navigate to the location where you extracted the zip file and run the script file (.bat on Windows or .sh on Linux/Mac).
  • You must restart the application whenever you restart your machine and want to use your thermal printer on ups.com.

Download File

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