Tracking Support

Using the tracking number automatically assigned to your shipment, visit the ups.com homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package, the estimated arrival date, and verify the arrival of your shipment. 

When you create a shipment, you can assign it a reference name or number that aligns with your customers' or your business systems. This reference can contain letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s job number, a Bill of Lading number, or even a group of words that identifies the shipment. To use this reference to track your shipment, go to the main Tracking page and select Track by Reference. Input your reference in the Shipment Reference field, indicate whether your shipment is package or freight, and select your shipping dates. Then select the Track button.

Yes. You can copy and paste a list of up to 25 tracking numbers on the main ups.com tracking page.

Yes, the tracking section of ups.com provides the most up-to-date information about the status of your shipment. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Track periodically for shipment progress updates.

The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Your driver may make a second attempt on the next business day, and a third attempt on the following business day, if necessary.  

If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exceptions include address unknown, damage to shipment, or signature not received.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Many shippers distribute tracking numbers to their customers prior to the electronic information being sent to UPS. Once the sender transmits their daily electronic information to UPS, you will be able to track your package. Some shippers do this as late as the next business day Please continue to track your package here If the tracking number still shows as invalid after one business day, please contact the sender to verify the item has shipped. Until UPS shows an origin scan on your package on ups.com, we do not have any information on your package.

Origin Scan: UPS has your package and it is being processed for delivery.

Departure Scan: Your package has left this facility and will not be handled again until you see a “destination scan”. Depending on various factors such as how far your package is traveling and if it is in transit over a weekend, it could be several days until your package is handled again.

Out for delivery: Your package is loaded on the vehicle and will be delivered today.  Residential packages could be delivered as late as 8pm. If you want to get a smaller window of delivery you need to sign up for UPS My Choice^®

Exception: Your package was impacted by an unforeseen event. UPS is currently working to resolve the issue and will update the tracking information when the exception is resolved. UPS.com will continue to show the most up-to-date information while the issue is being resolved.

The service the sender chose for your package is a service in which UPS moves your package to the destination area and then gives the package to the US Post Office for final delivery to your location. Please note that once UPS has handed over your package to the US Post Office, there are no further updates that we can provide on the status of your package or make any changes to the delivery address. If you need to change the address of the package or want to upgrade to a different service, you will need to contact the sender of the package.