UPS Service Guarantee

Impact of the Coronavirus on our Service Guarantee

UPS continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Suspension of Service Guarantee

Effective 5 April 2021, the UPS Service Guarantee was reinstated for international UPS Worldwide Express services from Asia Pacific including UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®.

Effective 10 May, 2021, UPS Service Guarantee will be reinstated for domestic UPS Express Saver services in Australia, Hong Kong SAR, Malaysia and Singapore. The suspension of the UPS Service Guarantee, announced on 26 March, 2020, remains in place for intra-Asia UPS Worldwide Expedited services.

UPS Service Guarantee for domestic UPS Express Saver service in Australia only applies to metropolitan areas in Sydney, Melbourne, Brisbane and Perth.

Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the parcel to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

For your convenience, where available, UPS Access Point locations all provide access to your vital deliveries. Also where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.