The Challenge

Baptist Health serves communities across Kentucky and Southern Indiana, centering its values on clinical excellence, compassionate care, and expansion to meet the evolving needs of patients. When the demand for home delivery pharmacy services surged during the COVID-19 pandemic, Baptist Health quickly scaled up its mail-order options so patients could safely get medications at home.

However, rapid growth brought new challenges. With 12 community pharmacies using different workflows, they experienced delivery challenges — particularly in rural and underserved regions. Baptist Health recognized the need for a single, scalable logistics provider to ensure consistent, reliable shipments for every patient, no matter where they lived.

Brandon explained, "We wanted to standardize our model so every Baptist Health patient could have the same high-quality experience."

The Solution

With a major investment in its new Central Pharmacy, Baptist Health needed a logistics partner to help manage its high-volume, mission-critical shipments. The health system chose UPS Healthcare for a logistics solution that supports its pharmacy's current needs while scaling for future growth.

Key services implemented included:

• UPS^® Ground: Fast, next-business-day delivery for non-refrigerated prescriptions, helping balance cost and speed.
• UPS Next Day Air^®: Reliable next-day delivery of temperature-sensitive and high-value medications, with guaranteed morning arrival for time-critical shipments.
• UPS^® Digital Connections: Access to an integrated network of partners and vendors, streamlining pharmacy order fulfillment and ensuring a consistent supply of essential packaging and operational materials.

UPS Healthcare delivered ongoing support tailored to Baptist Health's diverse patient needs. By standardizing shipping processes and leveraging technology, Baptist Health achieved broad reach and reliability in prescription delivery.

The Results

With UPS Healthcare's partnership, Baptist Health provided efficient and dependable service throughout Kentucky and Southern Indiana. Daily prescription fills at the Central Pharmacy increased from just 31 on its first day to as many as 3,500 per day during peak periods.

UPS Healthcare's proactive support enabled Baptist Health to uphold high standards, even as operations quickly scaled.

Brandon said, "Our UPS Healthcare representative reaches out with solutions instead of problems, helping us bridge gaps and stay agile."

This trusted collaboration made it easier for all patients to get their medications on time. Beyond urgent pandemic needs, it built a scalable, reliable foundation for consistent patient care and operational excellence.

Looking forward, the flexible network developed with UPS Healthcare positions Baptist Health to meet new challenges and continue improving patient access. By working together, they deliver timely, dependable care — helping patients live healthier lives.

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