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CampusShip Support - Return Services

UPS CampusShip provides various return services that allow you and your customers to return goods by paying a nominal fee. Note: Return Services are only available in selected countries.

Before selecting a Return Service, perform the usual shipment processing tasks: Open one of your Address Books, and select or enter a Ship To address. Select a Shipping Service and Packaging type. Enter a weight (if required for the package type) and package dimensions (if using your own packaging). Enter or select Reference Numbers. Next, select from the following Return Services options:

UPS Electronic Return Label

To have a return label e-mailed to your customer, select UPS Electronic Return Label in the Return Services options on the Ship a Package screen as you process your shipment. Your customer can then print the return label with a receipt and view information on how to arrange for collection.

Step 1 - Select UPS Electronic Return Label in the Return Services drop-down list and enter the required Merchandise Description from this screen or the Add Shipping Options page. Then select Ship Now.

Step 2 - If you want to print a receipt for your Return Shipment, select the receipt checkbox and then select View/Print. UPS will e-mail the label to your customer; it will not be sent to your local printer.

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UPS Print and Mail Return Label

UPS can also print and mail a return label to your customer for you, providing a suitable returns option for a variety of circumstances, including product recalls. To have a return label mailed to your customer, select UPS Print and Mail Return Label in the Return Services options as you process your shipment.

Step 1 - Select UPS Print and Mail Return Label in the Return Services drop-down list and enter the required Merchandise Description. From this screen or the Preview Shipment screen, select Ship Now.

Step 2 - If you want to print a receipt for your Return Shipment, select the receipt checkbox and then select View/Print. UPS will automatically mail the label to your customer; it will not be sent to your local printer.

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Contact UPS

For questions about UPS CampusShip, contact your UPS CampusShip Administrator. For UPS CampusShip Technical Support, select the link below.

UPS CampusShip Technical Support