Sorry, we missed you. Your driver left a UPS InfoNotice because their first attempt at delivering or collecting your parcel was unsuccessful.
How To Read a UPS InfoNotice
The notice your driver left can help steer you in the right direction to getting your parcel where it needs to go.
1. Track Your Parcel Before you do anything else – track your parcel. This will help you determine the next steps to take.
2. Find Delivery Details Any items selected can tell you where your parcel may be, or when we’ll attempt to deliver it again. If your parcel has been redirected* or has delivery requirements**, your driver will leave you a note here.
3. Release Your Parcels You can request that your driver leaves your parcel on the next delivery attempt as long as your parcel doesn’t require a signature from an adult over 18. To do so, sign the delivery notice where it reads ‘Your Signature’ and place it back where the driver originally left the notice.
Still Need Help?
If you still have questions about your delivery notice or parcel, contact us and we’ll get everything straightened out for you.
UPS delivery days include Monday-Friday excluding UPS holidays. UPS may make up to three delivery attempts at its discretion at your address on regular UPS delivery days. After the final attempt, undeliverable parcels will be returned to the sender.
To prevent your parcel from being returned or to make alternative delivery arrangements, track your parcel.
If you’re unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point® location near your home, where your parcel will be held for you to collect for 10 calendar days. After 10 calendar days, your parcel will be returned to the sender as undeliverable. Before you go to the UPS Access Point location, track your parcel to confirm parcel location and that it’s ‘Awaiting Customer Collection’. When you track your parcel, you can also view the operating hours and a map of where you will collect your parcel.
In order to collect your parcel from a UPS Access Point location, bring your government-issued photo ID and your tracking number. If someone else is collecting it for you, they should check our additional identification requirements.
*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to collect your parcel, your shipper will provide the code directly to you. The parcel release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.
Only cheques are accepted unless the ‘cashier’s cheque or bank order only’ box is selected on the front of this notice. If this box is selected, UPS has been instructed by the sender to accept only these methods of payment, payable to sender.