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Tracking Support

Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.

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Can't Find What You're Looking For?

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I Have an Issue with My Delivery

If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim. 

  • Your parcel shows as delivered but you can’t find it.
  • It’s been several days since your parcel was scanned and it is late.
  • Your parcel arrived damaged or broken. 
File a Claim