File a Claim

Have a problem with a parcel? Let's see if we can help make things right.

Need to File a Claim?

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If you have a package that's been damaged or lost, you can start a claim by contacting our customer service team.

Contact Us

Proactively Preventing Package Damage and Loss

Research shows that damaged or lost packages resulting in a claim are often connected with boxes too large or too small, providing poor cushioning, labels that aren’t properly placed on your package or having unclear delivery instructions. To avoid damage, check out a few basic tips we put together that can help get your package to its destination safe and sound.

Packaging Tips