Contact Us

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Changes to De Minimis May Impact Charges

Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers or email address below to access the help centre that best fits your need.

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Customer Support

M - F, 8 a.m. to 6 p.m.

8002 2510

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Billing Support

+32 (0) 2713 2921

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Technical Support

+32 (0) 22 56 66 19

Contact Information

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  • Local UPS Address United Parcel Service Luxembourg S.A.R.L.
    1, Rue de l'Etang
    5326 Contern
    Luxembourg
  • Regional UPS Address UPS Europe SRL/BV
    Avenue Ariane 5
    1200 Brussels, Belgium
  • Country Manager Michiel van Veen
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Local Company Registries

Trade Registry: Contern
Trade Registry Number: B142042
VAT Number: LU23119865

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.