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Coronavirus Update

 

Governments of most European countries have implemented various containment measures in an attempt to stop the spread of the Novel Corona Virus. Limitations do not apply to the movement of goods and UPS continues to operate a regular service.

We are currently operating Monday through Friday and serving our customers as usual. Despite current challenges, we continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

 

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:

C5 – Emergency

DH - NO UPS CNTRL

As per government announcements, most shops have been ordered to close until further notice. Please note that as a result shipments to UPS Access Point™ locations could be impacted.

For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

 

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. For the latest status of your shipments we encourage you to use shipment tracking on ups.com.

 

 

Suspension of Money Back Guarantee

Effective March 26, 2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.

 

 

Italy:

Saturday deliveries have been suspended.

Pick-ups and deliveries have been suspended in the following zip codes due to government restrictions (Red zones, areas not accessible) . Packages will be stored for 15 days.

00017

40059

64030 / 64031 / 64033 / 64034 / 64035
65010

83031

84030 / 84035 / 84036

85047

86016 / 86077 / 86079

87038 / 87054 / 87056 / 87060

88842
89064 / 89822

90030

91018

94011

Pick-ups and deliveries are delayed due to local operating conditions in the following zip codes:

Modena: from 41010 to 41059; from 41121 to 41126

Genova: from 16010 to 16049; from16121 to 16167

L’Aquila: from 67010 to 67069; 67100

 

Spain:

Pick-ups and deliveries have been suspended in the following zip codes:

08700 / 08710 / 08711 / 08712 / 08788

 

 

Austria:

Pick-ups and deliveries have been impacted in the following zip codes:

5542

5611 / 5612 / 5630 / 5632 / 5645

6553 / 6555 / 6561 / 6563 / 6580

6754 / 6762 / 6763 / 6767

6888

9844

 

 

France:

Pick-ups and deliveries have been impacted in the following zip codes:

07110 – 07120 / 07140 - 07190

07310 – 07330 / 07380 - 07409

07440 - 07470

07510

07630 - 07660

26150 – 26190 / 26220 – 26230 / 26310 / 26340

26410 - 26470

26510 / 26560 - 26570

26620

26730 – 26740

 

Customers will be called if a pickup can not be completed.

 

 

Germany:

For the following zip codes, shipments must be dropped off with pre-printed labels.

41800 – 41899

52000 – 52599

 

 

Portugal:

Pick-ups and deliveries have been suspended in the following zip codes:

3880000 – 3880999

3885000 - 3885999

 

 

Asia Pacific

UPS operations in the region continue, with daily pickups and deliveries, except where constrained by government restrictions.

For the latest information in English on service impacts please visit here.

 

 

Middle East, Africa, Indian Subcontinent and Central Asia

Governments of several countries within the region are implementing various containment measures in an attempt to stop the spread of the Novel Coronavirus.

For the latest information in English on service impacts please visit here.

 

 

 

The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

We are closely monitoring the situation and will take the necessary steps to ensure minimum impact to service.

We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

 

UPS turpina apkalpot klientus

UPS turpinās savu darbību, veicot sūtījumu savākšanu un piegādi ik dienas, izņemot tos apgabalus, kuriem valstu valdības ir piemērojusi ierobežojumus.

Apkalpošanas garantijas piemērošanas pārtraukums

No 2020. gada 26. marta līdz turpmākam paziņojumam mēs pārtraucam piemērot UPS Apkalpošanas garantiju (arī pazīstama ar nosaukumu UPS Naudas atmaksas garantija) visiem sūtījumiem neatkarīgi no to izcelsmes un galamērķa adreses.