We at United Parcel Service (collectively, "UPS"), respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

This Privacy Notice does not apply to The UPS Store or any other retail location or to any subsidiary or affiliate of United Parcel Service, Inc., that maintains its own privacy notice. This Privacy Notice also does not apply to personal information about employees.

Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements, which we may explain through jurisdiction-specific addenda to this Privacy Notice. In the event of any conflict or inconsistency between the jurisdiction-specific addendum that applies to you and the main body of this Privacy Notice, the terms of such addendum will govern and prevail.

We may obtain personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed or web-based chats with customer service and accounting centers which may be recorded.

The types of personal information we may obtain include:

• Individual and business contact information (such as name, company name, physical address, email address and telephone or fax number)
• Shipping information (such as (i) shipping-related contact details like the sender's, and consignee's and/or neighbor's (for UPS My Choice's "leave with neighbor" feature) name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) UPS account number, (iv) information given to us that helps us access locations to which we provide service, (v) package tracking number, (vi) information created by UPS or UPS Business Partners to document the delivery process and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content.
• Information that enables us to verify an individual's identity
• Names, email addresses and telephone numbers of others to whom we are asked to send information
• Information provided in response to surveys
• Username, password and other credentials used to access UPS products and services
• Social media handles, content and other data posted on our official social media pages or elsewhere on the Internet (such as other public locations), and information (such as email address and other information you allow to be shared) we obtain through UPS-related social media apps, tools, widgets and plug-ins (including third-party login services such as "Login with Facebook")
• Information provided by you or that we obtain in connection with third party platforms which you use to interact with us, such as instant messaging and communication platforms. This includes: (i) the content of messages you send; (ii) the content of our replies (e.g., providing requested information); and (iii) metadata linked to those messages (such as a conversation or user ID), but only to the extent an identifiable person can be linked to such information
• The geographic location of your mobile device if you use certain features of our apps
• Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers)
• Tax identification number or business identification number (to the extent this constitutes personal information) in circumstances in which you request products or services for which this information is required, or in connection with certain promotions or prize draws
• Other personal information that may be provided to us to obtain a UPS product or service
• Video and still images that we collect through the use of video technology at UPS facilities and on UPS package cars, subject to the requirements and limitations of applicable law, but only to the extent an identifiable person can be linked to such video or still images

We also receive personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, instant messaging and communication platforms, or third party partners such as analytics or marketing providers.

When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our chatbot, use our apps, interact with UPS through third party platforms such as instant messaging and communication platforms, or interact with UPS-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our websites and apps.

We collect session analytics information, including browsing behavior, click patterns, keystrokes, and pages visited, when you visit our websites and applications. We and our third-party service provider may also collect, record, and analyze interactions with the chat feature of our website and application. This information helps us understand our customers’ online activities, determine usage patterns, provide customer service and support, and improve and impair website functionality. This information is also helpful to our experience teams so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

We may use the information we obtain to:

• Pick up, deliver and track shipments
• Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and financial services)
• Process and collect payments
• Provide customer support and respond to and communicate with you about your requests, questions and comments
• Send you tracking updates (from UPS and/or our business partners), communicate with you directly to help you select convenient delivery options and facilitate the delivery (provided your consent was obtained where required)
• Establish and manage your UPS account (including your online account on UPS.com and its various features, such as the address book and the UPS Billing Center)
• Offer you products and services we believe may interest you
• Communicate about, and administer your participation in, special events, programmers, surveys, contests, prize draws and other offers or promotions
• Enable you to post on our blogs and interact with UPS through social media and other third party platforms which you use (such as instant messaging and communication platforms)
• Send information to your contacts if you ask us to do so
• Process claims we receive in connection with our services
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, technologies, websites and apps, including artificial intelligence technologies; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)
• Perform data analyses (including market and search and analytics, trend analysis and profiling, financial analysis and anonymization of personal information)
• Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
• Comply with applicable legal requirements and our policies
• Establish, exercise and defend legal claims
• Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, (iii) improving website functionality and user experience, (iv) debugging, identifying, and repairing errors that impair the intended functionality of our websites, (v) providing customer service and support, and (vi) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.

On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, select here.

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients. We also share personal information with third parties who need it to perform services on our behalf based on our instructions, including third-party software providers that support our web-based chats. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the "UPS Business Partners", may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties' own purposes, such as to offer products or services that may interest you.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and UPS is not responsible for those providers' information practices.

Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimization, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as health care, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Subject to requirements and limitations of applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your ups.com account on UPS.com, (ii) you may request that we delete personal information that we have collected about you, or (iii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "How To Contact Us" section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to requirements and limitations of applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below. You may have certain other privacy-related rights as described in jurisdiction-specific addenda to this Privacy Notice.

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses). We have also established a UPS group-wide Privacy Code (Binding Corporate Rules) for Customers to protect the transfers of personal data of our customers, suppliers, and business partners outside the European Economic Area as required under applicable data protection laws.

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others.

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a parcel or letter may be visible to others.

Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of UPS.

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

If you have any questions or comments about this Addendum, please contact us by email using the UPS Privacy Webform.

You also may write to us at:

UPS Corporate Headquarters
Attention: Global Privacy Manager
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States

We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, selecting the Email Unsubscribe link below, adjusting your email preferences in your ups.com profile, or contacting us as specified in the "How To Contact Us" section above. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section above, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Email Unsubscribe link below or by contacting us as indicated above. In addition, subject to requirements and limitations of applicable law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.

Email Unsubscribe

To learn more about how to opt out of ad network interest-based advertising, please visit the opt-out page at:

View the Self-Regulatory Principles for Online Behavioral Advertising

To opt-out of the collection of personal information by our social media, advertising, and analytics partners, you may visit: Cookie Policy.

1. Process and Method of Destruction of Personal Information Except as otherwise required by law, consumer personal information is securely disposed of without delay when (i) the consumer revokes his or her consent for our use of the information, (ii) the purpose of our collection and use of the personal information has been accomplished or (iii) the legal retention period has expired. If applicable law requires the preservation of personal information that otherwise would be disposed of, the personal information is transferred to a separate database and then disposed of after the period determined by the applicable law. Personal information is disposed of using a method that is reasonably likely to prevent the personal information from being restored or reused. UPS policy requires consumer personal information to be disposed of safely and securely. Paper media containing consumer personal information must be appropriately shredded by UPS personnel or placed in UPS approved shred bins and shredded securely by an UPS approved vendor. Digital media such as hard disks and removable, USB flash or thumb drives, CDs, DVDSs, must be fully destroyed, shredded and made unreadable by authorized UPS IT personnel or by a UPS approved digital media disposal vendor.

2. Provision of Personal Information to Third Parties We will not provide your personal information to third parties in violation of law (such as without your consent, where consent is required). For the purposes stated in the Privacy Notice, we may disclose personal data to third parties in Korea and to our affiliate companies for their own purposes. We provide personal information to third parties as described here List of Provision to Third-Parties.

3. Delegation of Processing of Personal Information We delegate the processing of your personal information as described below, and the delegatees may process your personal information according to the purpose of the delegation. We delegate processing of personal information as described here List of Delegation of processing.

4. Rights and Obligations of Data Subject and Legal Representative and Method of Exercise Thereof If we must obtain consent from a child under 14 years of age to process his or her personal information, we will obtain consent from his or her legal representative. In such cases, we may request that the child furnish the minimum information necessary for us to obtain consent from the legal representative. The legal representative may exercise the rights of the child under the UPS Privacy Notice.

5. You may exercise the following privacy rights against us at any time:

   • Right to demand access to your personal information;
   • Right to demand correction in case of error, etc.;
   • Right to demand deletion of your personal information; and
   • Right to demand suspension of personal information processing.
     
     You may exercise the above rights in writing or via email, fax, etc. and we will take appropriate measures without delay. In the event that you request correction or deletion of all or a certain portion of personal information, the relevant information will not be used or provided until the correction or deletion is complete. You may exercise such rights through your legitimate representative or agent authorized by you, in which case, the appropriate power of attorney must be submitted to us.

6. Measures to Ensure the Security of Personal Information

   1. Managerial Measures

      • We have an internal privacy compliance program designed to ensure that data subjects' personal information is processed in conformity with Korean privacy laws. We have established and implemented an internal management plan to this end.
      • We have established and implemented personal information protection education plans for our employees, delegatees and others who are directly in charge of processing personal information.
      • We periodically conduct internal assessments to verify personal information protection, in accordance with the internal management plan.

   2. Technical Measures

      • We control access to personal information, and restrict and manage access rights.
      • We record the details of the management of access rights to systems storing, processing and transmitting personal information, and retain such records for a certain period of time.
      • We have in operation an intrusion prevention program designed to prevent any unauthorized access to personal information. We have also implemented measures to control access from the outside.
      • At the time of transmitting, processing and storing personal information, including sensitive information and unique identification information, we take encryption measures required under applicable privacy laws and regulations.
      • We manage and maintain a risk based vulnerability management program to ensure security defects are rectified in any appropriate timeline.
      • We keep the records of access to the personal information processing system in a safe manner for a certain period of time.

   3. Physical Measures

      • We take physical access prevention measures, including restrictions on access and placing locks, storing personal information in hard copies in a safe manner.

7. Matters Concerning the Collection, Use, Provision and Refusal of Behavioral Data

   1. We collect and use behavioral data in order to provide customized services and benefits, as well as customized online advertisements, etc. that are optimized for you in the course of using the services.
   2. We require online customized advertising business operators to collect and process behavioral data as follows:

We (i) collect only the minimum behavioral data necessary for customized online advertisements or data analytics, etc., and (ii) do not collect any sensitive behavioral data, such as ideology, beliefs, family relationships, educational background, medical history, and history of other social activities that is likely to seriously infringe upon an individual's rights, interests, or privacy.

4. We do not collect behavioral data for customized advertising purposes or data analytics from children who we know to be under the age of 14 or online services mainly intended for children under the age of 14, and do not provide customized advertising to children who we know to be under the age of 14.

5. We collect and use advertisement identifiers for customized online advertisements on the mobile app. You can block and allow customized ads on your apps by changing the settings on your mobile devices.

6. You may block and allow all customized online advertisements by changing the cookie settings of your web browsers, etc. However, changes to cookie settings may affect the use of certain services, such as automated login to the website.

7. You may ask questions such as exercising your right of refusal, or receiving reports of damage, in relation to behavioral data by using the contact information listed below.

8.  Contact
If you have any questions or comments about this Addendum, need to report a problem, or would like us to update, amend, or request deletion of the information we have about you, please contact our Personal Information Protection Officer at:
Name of Department: Privacy Officer
Telephone Number: +82 2 2022-1101
E-mail: upskrprivacy@ups.com