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News & Information
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UPS Service Guarantee Suspended
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
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Temporary Peak Surcharge
To better manage the increased demand for air cargo capacity and the increased costs to maintain service amid the Novel Coronavirus outbreak, a temporary peak surcharge will be implemented on shipments originating from China Mainland and Hong Kong SAR to Europe, U.S. and the Americas regions from April 5, 2020 until further notice.
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How we’re responding to COVID-19
In the wake of the COVID-19 virus, our highest priority is to do our part the help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.
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Revision to Fuel Surcharge Index
Effective March 2, 2020, UPS will increase the fuel surcharge index by 1% for all fuel prices to align more closely with costs, enabling UPS to maintain high standards of service for our customers. The fuel surcharge index will be updated on the Fuel Surcharge page starting March 2, 2020.
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Lower De Minimis Exemption Limit and Tariff Rationalization on Inbound Shipments to Indonesia
In accordance with Indonesia’s Ministry of Finance Regulation No. 199/PMK.010/2019, with effect from January 30, 2020, the de minimis exemption limit for inbound shipments to Indonesia will decrease from USD 75 to USD 3 per shipment.
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New Two-Step Process for China Customs Clearance
The General Administration of Customs of the People’s Republic of China (GACC) has launched an initiative to streamline the integrated customs clearance process by implementing a two-step customs declaration process for all formal-entry (include Entry Category “D”) shipments to Mainland China.
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Update to IATA Regulations in 2020
Effective 1 January 2020, all manufacturers and distributors of cells, batteries and equipment powered by cells and batteries manufactured after 30 June 2003 are required to make available a test summary as specified in the UN Manual of Tests and Criteria.
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Changes in Customs Declaration Process in Vietnam
The General Department of Vietnam Customs has revised the customs declaration process. Effective 15 October 2019, the new process requires a VAT tax code for customs declaration of both low value and high value shipments. A detailed declaration (or invoice line declaration) will also be required for low value shipments.
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More Flexbility and Greater Connectivity with Enhanced Services in Asia
As part of UPS’s commitment to strengthen Asia trade connectivity and help businesses in the region grow, UPS has enhanced and expanded several services in Asia Pacific.
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Update: 2020 Rates and Services
UPS new published rates will take effect from December 29, 2019. More information can be found in the preview of the updated UPS Rate and Service Guide, which is now available for download.
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GST on Imported Low-Value Goods to New Zealand and Changes to Import Documentation
The New Zealand Government has enacted the Goods and Services Tax (GST) legislation, requiring certain businesses outside of New Zealand to apply a 15% GST on their sales of low-value goods imported to consumers in New Zealand starting from December 1, 2019. Further, from December 1, 2019, changes will be made in respect of import documentation.
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Check here for the latest Brexit Updates
As negotiations on the UK's withdrawal from the EU continue, UPS is working with all levels of government and business to keep abreast of changes.
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Faster Delivery for Express Shipments from Europe and Asia Pacific to Shanghai, China Mainland
Shipments from Europe and Asia Pacific will now be delivered one business day earlier to major areas in Shanghai, China Mainland.
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Faster Delivery for Global Express Shipments to Kanagawa, Japan
Global shipments to the city of Sagamihara Chuo-ku in Kanagawa Prefecture will now be delivered one business day earlier.
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Air Cargo Advance Screening Programme for Global Shipments to U.S.
The Air Cargo Advance Screening (ACAS) programme comes into effect on June 12, 2019, requiring all air carriers to submit air cargo information in advance of all shipments to the U.S.
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Revised Regulation for Tobacco Goods Entering Australian Market
In November 2018, the Australian Government revised Section 69 of the Customs Act 1901, requiring all importers to comply with certain requirements when importing goods containing tobacco into Australia for personal or business purposes. These revisions will be coming into force on July 1, 2019.
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CCIC Required for B2C Shipments to South Korea
Beginning June 3, 2019, a Customs Clearance Indigenous Code (CCIC) will be required for all B2C informal entry shipments to South Korea.
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Import and Export Service Enhancements in Four Cities in Japan
Businesses in the Japanese cities of Chiryu, Obu, Kunitachi and Fuchu now enjoy better connectivity to the global marketplace.
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Implementation of Regulation for Abandoned Goods in Philippines
The Philippines Bureau of Customs has implemented the Customs Modernization and Tariff Act in January 2019, adjusting the notice period from 30 days to 7 days to declare unclaimed goods as abandoned.
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Faster Delivery for Shipments from Eastern China Mainland to Japan
Transit time for shipments using UPS Worldwide Expedited service from Eastern China Mainland to Japan reduced by one business day.
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UPS Enhances Services in 1,285 Postal Areas in South Korea
Beginning April 1, 2019, UPS has enhanced its service in 1,285 new postal areas in Seoul and Gyeonggi, South Korea to better serve businesses of all sizes and industries in the region.
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Revisions to Fuel Surcharge Index and Additional Charges
Effective May 6, 2019, UPS has revised the Fuel Surcharge Index and dimensions of the Large Package Surcharge and Over Maximum Limits additional charges.
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Faster Delivery for Global Express Shipments to Saitama, Japan
Global inbound shipment to Misato, Yashio, and Koshigaya in Saitama Prefecture, Japan will now be delivered one day earlier.
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UPS Expands Express Delivery Service to over 51,000 New Locations across Singapore
UPS has expanded Worldwide Express®service with guaranteed delivery by 12pm and/or 2pm for 51,034 new postal areas across Singapore.
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UPS Japan Employees Contribute 830 Hours For 16th Annual Global Volunteer Month
UPS is now 80 percent toward achieving its global goal of volunteering 20 million community service hours by the end of 2020. Additional funds pledged to good causes by The UPS Foundation take the company’s charitable donations in Japan in 2018 to US$86,000.
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UPS Appoints Sam Hung As New Managing Director Of UPS Taiwan, China
Today announced the appointment of Sam Hung as Managing Director of UPS Taiwan, China beginning January 1, 2019.
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UPS Philippines And AIR21 Bring Storybooks Closer To Filipino Youth
In celebration of National Reading Month, UPS Philippines and AIR21 formalized their partnership with the Philippine Business for Social Progress (PBSP) for the program, “Sa Pagbasa, May Pag-asa (Hope in Reading),” a storybook donation campaign for public school students.
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UPS Appoints Russell Reed To Lead Package Operations In Vietnam
The announcement of UPS (NYSE: UPS) to appoint a veteran specialist, Mr. Russell Reed, marks a new commitment to customers in the two strategic markets of Vietnam and Thailand in the ASEAN region.
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UPS Hong Kong SAR, China Contributes Over 1,000 Hours To Community Service During 16th Annual Global Volunteer Month
UPS Hong Kong SAR, China team members participated in projects to help children, feed the hungry, and support those with disabilities in line with the United Nation’s Sustainable Development Goals
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UPS Service Enhancements Target Growing Import Opportunities In China Mainland
Enhancements reinforce importance of import trade flows as UPS participates at the high-profile first China Mainland International Import Expo (CIIE)
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UPS Vietnam Reaches Out To Local Communities for Its 16th Annual Global Volunteer Month
UPS Vietnam employees provided more than 2,000 volunteer hours in October, while The UPS Foundation donated US$97,000 to local charities
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UPS Appoints Daryl Tay as New CM of Japan
Industry veteran with deep experience in Asia’s business landscape and segment expertise to drive business growth in Japan
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Sales and Services Tax (SST) in Malaysia
The Sales and Services Tax (SST) has been implemented in Malaysia, replacing the existing Goods and Services Tax (GST).
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Lower De Minimis Exemption Limit on Inbound Shipments to Indonesia
The de minimis exemption limit on inbound shipments into Indonesia has decreased from 100 USD to 75 USD per shipment per consignee per day.
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Customs Requirements for China Mainland Imports and Exports
The General Administration of Customs of the China Mainland (GACC) has implemented and reinforced regulations for formal and informal entry shipments to and from China Mainland.
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UPS EXPANDS UPS MY CHOICE® SERVICE IN ASIA TO FACILITATE INTENSIFYING E-COMMERCE DEMAND
UPS introduces UPS My Choice® in Asia Pacific, Africa, the Indian Sub-continent, Caribbean and Central and South America, Middle East, and Oceania, marking the largest expansion since the service’s launch.
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Faster Clearance and Delivery for Express Shipments to South Korea
UPS Korea has increased the threshold for inbound express shipments, from KRW 1,000,000 (US$ 892*) to KRW 4,000,000 (US$ 3,565*) per shipment, that can be delivered before the payment of duties and taxes is completed.
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UPS Fuel Surcharge to Apply to Additional Handling and Over Max Limits Charges
Effective September 9, 2018, UPS will apply a fuel surcharge to the Additional Handling Charge and the Over Maximum Limits fee.
For More Information Please Visit UPS fuel Surcharge Page -
UPS Strengthens Asia Operations to Help Business Capitalise On Regional Opportunity
UPS today announced a series of network enhancements implemented across Asia, following strong company-wide growth in the first half of 2018.
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UPS Expands Network Of Alternative Delivery Locations With E-Lockers In Taiwan, China
UPS today announced enhancements to its portfolio of retail solutions designed to improve the end-consumer experience for e-tailers.
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UPS Thailand Service Enhancements Help Businesses To Trade Better And Faster
UPS announced additional service improvements in Thailand to better serve in the automotive and high tech businesses, two sectors earmarked as growth engines of Thailand’s 4.0 economic transformation.
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New UPS Service Enhancements Facilitate Global Expansion For Malaysian SMEs
UPS today announced greater connectivity for Malaysian businesses to the global marketplace. In addition to a series of service enhancements impacting over 43 towns in Peninsular Malaysia, UPS is bolstering its access points by 70 percent.
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UPS Enhances Services in the Asia Pacific Region
UPS has enhanced its services in the Asia Pacific Region with faster transit times, extended pick up times and additional service options.
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UPS Addresses E-Commerce Demand In Hong Kong SAR, China With New Package Pickup Sites
UPS is offering greater flexibility for cross-border e-commerce deliveries with the introduction of new alternative delivery locations at easy-to-access sites across Hong Kong SAR, China.
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UPS Improves Transit Time And Expands Facility To Support Trade Growth In Korea
UPS today announced a series of service enhancements across five cities in Korea as well as expanded capacity at its Incheon facility to better serve businesses wanting to bettercapitalize upon cross-border import and export opportunities.
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GST on Low Value Goods to Australia
With effect from July 1, 2018, businesses outside of Australia will need to apply a 10% Goods and Services Tax (GST) on low value goods* sold and exported to consumers in Australia (B2C).
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Changes to China Mainland Customs Advanced Manifest Regulations
The General Administration of Customs of the China Mainland (GACC) has issued Order No. 56 (2017), adjusting the manifest requirements for air and ocean imports and exports, effective June 1, 2018.
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