Technology Support

Programming is generally implemented by your IT team or a third-party integrator using the UPS Developer Kit. If you are a programmer and are experiencing difficulties, please review all documentation including the Developer's Guide and Knowledge Base PDF document before you contact UPS for support. If you still require integration or production support, email UPS with your question and attach a file with your code and error messages. Our goal is to reply to your message within four hours during support business hours.

First, attempt to resolve your customer's problem using the Developer Knowledge Base or in the UPS Developer Kit Community. If you're still unable fix the error, email support and a first-level Technical Support representative will respond.