UPS Supply Chain Solutions for Healthcare Shippers
Together with UPS Healthcare® service, we deliver quality, efficiency and confidence through cold chain temperature-controlled solutions and customizable end-to-end logistics solutions designed to meet specific healthcare requirements.
Let's Make Sure You're in the Right Place
Healthcare Supply Chains Don't Leave Room for Error
Whether you're shipping medical devices, pharmaceuticals, diagnostic materials or other healthcare products, we understand you face strict regulatory requirements, product integrity risks and growing pressure to maintain visibility across your supply chain.
Medical Devices & Equipment
From delicate surgical instruments to large imaging systems, we provide secure, compliant, dependable service and on-time delivery. Specialized handling minimizes risk and helps ensure equipment arrives ready for use.
医薬品
We help maintain temperature control, chain of custody throughout the supply chain, helping critical medicines reach patients safely and efficiently.
検査室診断
We help you move diagnostic materials and manage inventory across global networks, reducing delays and helping ensure tests are available when and where they're needed.
UPS® Solutions for Healthcare
With service to 200+ countries and 24/7 365 global support, see why leaders in the healthcare industry are partnering with us.
Cold Chain Air, Ocean & Ground Freight
コールドチェーン
When temperature-sensitive healthcare shipments are delayed, exposed to excursions or lack visibility, the impact can be immediate and may include risks to patient safety, product integrity and regulatory compliance.
We support cold chain air, ocean and ground freight with proactive shipment monitoring, operational controls and a rigorous quality management framework designed to reduce temperature excursions and support reliable on-time delivery across global trade lanes.
Proven performance with on-time delivery and temperature excursion limits that surpass industry benchmarks, continuously monitored 24/7/365 through our global control tower.
International Air Freight General Cargo
Service to 600+ airports worldwide to support flexible routing and capacity options
When time, reliability and global reach matter, international air freight plays a critical role in keeping healthcare supply chains moving. We deliver air freight forwarding backed by a global network designed to support complex, time-sensitive shipments.
- Service to 600+ airports worldwide and 23 global air gateways to support flexible routing and capacity options
- More than 27 temperature-controlled freight cross-dock facilities around the globe, located in key markets across Europe, Asia and the Americas
- IATA CEIV Pharma-certified sites to guarantee global standards and can adapt if a route becomes unavailable
- Door-to-door and airport-to-airport air freight forwarding aligned to healthcare supply chain needs
- Integrated coordination with customs brokerage to support smoother cross-border movement
- Proactive monitoring and exception management to support on-time delivery
北米航空貨物
北米航空貨物
When critical shipments need to move quickly within North America, delays across air, ground or cross-border handoffs can lead to missed timelines, higher risk and downstream disruption.
UPS North American Air Freight is designed for time-sensitive shipments where reliability, low damage risk and visibility matter most.
- Air freight services supporting time-sensitive shipments across the US, Canada and Puerto Rico
- Regional network coverage that enables fast, reliable movement across key North American trade lanes
- Coordinated air and ground handoffs to help reduce delays and limit handling risk between origin and destination
- Integrated customs brokerage support for cross-border US–Canada movements
- End-to-end shipment visibility to help track progress, anticipate disruptions and adjust plans
Ocean Freight General Cargo
Ocean Freight General Cargo
When ocean schedules shift, capacity tightens or transit times extend, it can be difficult to plan inventory and manage downstream commitments. Healthcare Shippers need visibility, flexibility and coordinated execution to keep freight moving and reduce uncertainty across long global transit windows.
- Ocean freight forwarding services supporting full container load and less than container load shipments across global trade lanes
- Non-vessel operating common carrier services providing flexibility across carrier options and routing
- Shipment visibility and milestone tracking to help monitor progress and anticipate delays
- Integrated coordination with customs brokerage and inland transportation to support smoother end to end movement
UPS通関手数料
通関
Clearing healthcare shipments through customs requires precision, regulatory awareness and the ability to respond quickly when conditions change. UPS Customs Brokerage supports import and export activity with experienced teams, standardized processes and global coverage designed to keep critical healthcare goods moving. Each year, our brokerage teams manage more than 3 million customs entries worldwide, backed by over 100 years of customs expertise.
- Import and export customs clearance across multiple transportation modes
- Standardized processing and document management to support consistency and control
- Global brokerage operations in more than 150 countries with 24x7 support in key markets
- Experience working with healthcare regulators including the Food and Drug Administration and US Customs and Border Protection
- Support for product classification, compliance review and post-entry management is available through our Trade Advisory Services (TAS).
- Digital tools that improve visibility, reporting and data integration across regions
Global Warehousing and Distribution
Global Warehousing and Distribution
Healthcare supply chains depend on more than storage. They require accurate inventory control, coordinated distribution and visibility across warehousing and transportation to keep products moving where and when they are needed.
Our warehousing and distribution services support these requirements through integrated facilities, systems and workflows designed for regulated healthcare environments.
- 20+ million square feet of healthcare licensed space equipped with cold chain capabilities, a quality first culture and access to a global network
- Temperature-controlled and ambient warehousing supporting pharmaceuticals, medical devices and healthcare products
- Inventory management with lot, batch and expiry tracking to support compliance and product integrity
- Distribution for finished goods, service parts and replenishment flows across regional and global networks
- Integrated transportation and distribution management connecting warehousing with parcel, air freight and ocean freight
- Inventory and order status visibility to support planning, exception response and continuity of care
Global Excellence
Give us your most complex and demanding healthcare supply chain. We’ll give you operational excellence.
99.6%*
コールドチェーン出荷における温度逸脱回避率
200+
Service to 200+ countries and 600+ airports
20+
Million square feet licensed healthcare space
*UPS Shipment Data Systems measure historical performance results through 2026年9月.
Results apply to Cold Chain Freight Shipments
Advanced Technology Platforms, Meet Healthcare Logistics
UPS Supply Chain Solutions for Healthcare Shippers FAQs
Healthcare companies operate in one of the most demanding industries in the world. Your logistics partner must meet those expectations with accuracy and operational excellence.
Healthcare companies choose UPS because it combines global reach, proven reliability, and deep industry expertise into one connected network. The UPS Healthcare® facilities offer more than 19.2 million square feet of cGMP and GDP-compliant space worldwide, backed by real-time visibility tools, a 24/7/365 Control Tower, and a growing network of temperature-controlled cross-docks.
Whether you're shipping vaccines, medical devices, or lab samples, UPS gives you the tools and support to protect product integrity from origin to destination, all while keeping your budget and compliance needs in view.
UPS gives healthcare shippers end-to-end visibility through the UPS Supply Chain Symphony™ visibility platform for Healthcare, a platform that brings shipment tracking, case management, and reporting into a single view.
Symphony works hand in hand with the UPS Healthcare® Control Tower to deliver:
- Near-real-time shipment tracking across air and ocean freight
- Custom rules and alerts tailored to your shipment needs
- A free starter tier, UPS Supply Chain Symphony View, for companies just getting started
- UPS Digital Collaboration tools that keep your contact information and shipment preferences up to date
UPS delivers speed and reliability through its own and third-party airline, dedicated cool corridors, and a track record backed by data. UPS Healthcare® Cold Chain Air Freight Plus shipments achieve 98.64% on-time performance and 99.94% deviation-free performance, according to UPS Shipment Data Systems through 2026年7月.
By using UPS Airlines on key cold chain lanes, UPS maintains greater control over routing, handling, and timing, so your time-sensitive shipments, from vaccines to diagnostic samples, arrive when and how they're supposed to.
UPS supports medical device replenishment through a global network of storage and fulfillment facilities built specifically for healthcare. With more than 19.2 million square feet of cGMP and GDP-compliant distribution space, UPS Healthcare® can house, manage, and ship device inventory close to where it's needed most.
This infrastructure, combined with visibility tools, helps ensure your inventory is replenished consistently, reducing the risk of stockouts that could affect patient care.
UPS transports temperature-sensitive biologics using a purpose-built cold chain network that includes 20 global cross-dock facilities, with seven more opening by the end of the year. These sites, located in cities like Amsterdam, Singapore, and Chicago, offer cold chain staging for shipments requiring +2°C to +8°C refrigeration or +15°C to +25°C controlled room temperature.
Facilities are equipped with:
- Thermal blankets and monitoring devices
- Dry ice for deep-frozen shipments
- Inbound and outbound consolidation and preconditioning
Together, these capabilities help protect biologics like vaccines and specialty pharmaceuticals from temperature excursions during transit.
UPS Healthcare® operates a growing global network built to move healthcare products safely across borders. With 20 cross-dock facilities strategically located near major airports in cities such as Frankfurt, Shanghai, and Mexico City, and seven more planned by year's end, UPS connects healthcare shippers to markets around the world.
This network supports a wide range of active and passive temperature-controlled shipments, giving you the reach to grow internationally without sacrificing the oversight your products need.
UPS uses a combination of certifications and consistent, repeatable processes applied across its global network. Many UPS Healthcare® facilities hold GDP, TAPA, and ISO certifications, and 18 key global locations, including Singapore, Amsterdam, and Chicago, have earned IATA CEIV Pharma certification, with nine more sites planned.
These certifications confirm that UPS facilities meet the highest standards for handling pharmaceutical air cargo, helping you maintain quality compliance and reduce the risk of corrective actions (CAPAs).
The UPS Healthcare® Control Tower is a dedicated team that provides 24/7/365 proactive monitoring for both cold chain and non-temperature-controlled healthcare freight shipments. Rather than waiting for a problem to be reported, the Control Tower proactively monitors shipments and steps in the moment a risk appears.
When a shipment is delayed or in distress, the UPS Healthcare Control Tower:
- Engages UPS operations teams directly to resolve issues quickly
- Coordinates dry ice replenishment or refrigerated storage to help prevent temperature excursions
- Follows a defined escalation path, up to the vice president level for critical shipments, if a response isn't received
- Keeps you informed with proactive updates from identification through final delivery
This constant oversight helps protect shipment integrity and gives you one less thing to worry about, whether you're shipping specialty biologics or medical supplies.
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