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Change a Delivery

You can redirect or reschedule parcels* by yourself when you log in to UPS.com and enable UPS My Choice®.

Log in to Change

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*Sometimes, shippers restrict change delivery options based on parcel contents.

Here’s How You Do It

1. Open Your Dashboard

If you have an account, log in to UPS.com and open your My Choice dashboard. 

2. Select Your Parcel

Click on ‘Delivery Options’. If you can’t see ‘Delivery Options’, the shipper has restricted this option.

3. Follow the Prompts

Reroute your parcel to a different location or change the delivery date.

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*Sometimes, shippers restrict change delivery options based on parcel contents.

What is UPS My Choice?

Sign up for free and enjoy these perks.

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  • Get delivery alerts and shipment information via text or email.
  • Change the delivery address* or date.
  • Tell the driver where to leave the parcel: another address or with a neighbour.
  • View all of your inbound and outbound (My Choice for Business only) parcels on one dashboard.

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*Your package can only be delivered to a new address within the same city (excluding city outskirts which is subject to UPS’s review and approval)​.

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Supercharge your business shipping with total visibility and control. You can do it all in one place.

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