File a Claim
Have a problem with a parcel? Let's see if we can help make things right.
What should I do if my package was damaged?
If you've received a damaged package, you'll need to contact the sender to start a claim.
If you're the sender, you'll need to contact your local UPS office. You'll need to send the following items to the claims office:
- A bill, including your signature, for the goods that have been damaged.
- A copy of the original invoice or statement showing the value of the merchandise.
- A copy of the original shipping receipt.