Identification Requirements

What are the ID requirements for tendering a shipment to UPS?

Consumers who originate and tender a shipment to any retail shipping location are required to show a government-issued photo ID as a form of identification. The photo must match the person tendering the shipment.

This procedure includes all retail shipping locations worldwide, including authorised shipping outlets, alliance and MBE locations.

Customers who have already prepared a shipping label, for example, through their business or personal UPS account, are not currently required to present an ID.

Do you have a code?

While we will notify you (on shipment notifications or tracking status updates) if you need a code to pick up your parcel, your shipper will provide the code directly to you. The package release code is a 4-6 digit numerical code that is provided by the shipper and is different from the tracking number.

What are the identification requirements for picking up a package from a UPS Access Point location?

One of the following identification requirements must be met when you pick up your parcel at a UPS Access Point™ location:

  • Option 1: Present a government-issued photo ID where the last name and full address (including the suite or apartment number, if applicable) on the ID match the last name and full address on the parcel.
  • Option 2: Present a government-issued photo ID where the last name matches the last name on the parcel. If the address on the ID does not match the address on the parcel, please bring proof of residency that matches the address on the package, for example, a current utility bill.
  • Option 3: Present a government-issued photo ID where the full address or name on the ID matches the full address or name on the parcel. If the surname or full address does not match, you will need to provide the package tracking number to the UPS Access Point representative.
  • Option 4: Present a government-issued photo ID and your shipper-provided package release code (if required).

What is an Access Point?

UPS Access Point locations are local businesses that offer a convenient alternative option to receive or drop off ready-to-ship parcels, including returns.