Take Advantage of the Flexibility of the Claims Dashboard
Through the claims dashboard, you can easily:
- Edit information and upload additional supporting documents.
- Submit a new claim using our secure application.
- Review up to 270 days of your claims history.
- Export data to create reports.
- Set your preferences to choose how you’re contacted about claims.
- Customise your dashboard to meet your needs.
Log In to Dashboard
Receiving Payment for a Claim
If your claim has been issued, a request for payment can then be made by the shipper. A Request for Payment Form will be sent within the preferred method set in your profile to be returned.
Next, provide us with documentation that shows the purchase price, actual cost, repair cost or replacement cost of the merchandise the claim was filed for.
If you prefer, you can also be sent a paper cheque*, which may take up to 15 days to arrive.
The quickest way to receive payment for your claim is providing us with your bank account number and Bank Identification Code, Sort Code or Routing Number when filing your claim. Note: You can always add your bank information even after filing your claim.
Contact UPS View My Claim Status
*Customers in Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland are only able to receive payment electronically.
Proactively Preventing Parcel Damage and Loss
Research shows that damaged or lost parcels resulting in a claim are often connected with boxes too large or too small, providing poor cushioning, labels that aren’t properly placed on your parcel or having unclear delivery instructions.
To avoid damages, check out a few basic tips we put together that can help get your parcel to its destination safe and sound.
More Packaging Tips Packaging Advisor