Service Alerts
Service Alerts alert1/3
Summary (Last Updated: 18/10/2022; 2:47) UPS Peak/Demand Surcharges
UPS continues to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity changes. UPS reviews and adjusts the peak/demand surcharge as necessary to respond to market conditions.
Effective 2 October 2022 until 14 January 2023, peak/demand surcharges will be applied to Additional Handling, Over Maximum Limits and Large Parcels shipments for 19 countries in Europe in order to ensure our network continues to operate effectively during the peak season.
Summary (Last Updated: 19/05/2022; 10:58) Service impacts related to Coronavirus
Indian Subcontinent, Middle East and Africa
We have adjusted our network to comply with enhanced pandemic safety protocols and containment measures. This may impact the delivery times of shipments from Europe to destinations in the Indian Subcontinent, Middle East, and Africa.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.
Summary (Last Updated: 26/04/2022; 3:41) Service Alert due to the Situation in Ukraine
UPS has suspended operations in Ukraine, Russia and Belarus.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on UPS.com.