Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts 1/2
Summary (Last Updated: 16/09/2021; 6:04) Service impacts related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions.
Effective 16 August 2021, the procedure of obtaining a physical signature for all Signature Required and Adult Signature Required deliveries is reinstated in Europe.
Read about how we are responding to the Coronavirus.
United States
Due to government safety measures, some UPS Expedited shipments from European origins to the U.S. may experience delays. While these measures are beyond UPS’s control, we are doing everything we can to minimise the impact for our customers. We encourage you to use the UPS Express portfolio for your time-sensitive shipments.
Asia Pacific
Due to regional outbreaks of Coronavirus, some shipments to and from certain countries in the Asia Pacific region may experience temporary delays as result of local government restrictions.
From 6 September, 2021, until further notice, UPS pickup and delivery services in certain areas of Vietnam are temporarily suspended.
For more details on these service delays, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
Effective 1 September 2021, UPS Money Back Guarantee for Domestic Standard shipments in the UK is reinstated. For details on where the UPS Money Back Guarantee is available, please click here.
Summary (Last Updated: 12/05/2021; 12:24) Service relaxation for shipments to and from areas in Italy
In order to keep offering the reliable service our customers have come to expect, UPS will add one additional scheduled day in transit to and from areas in Italy. The shipments impacted are Domestic Express, Domestic Express Saver, Domestic Standard, Transborder Standard, Worldwide Standard, and Worldwide Expedited.
This impacts deliveries to and from the majority of postal codes in the following areas:
Bari, Barletta-Andria-Trani, Bolzano, Brindisi, Cagliari, Campobasso, Catania, Chieti, Enna, Foggia, Forli-Cesena, Genova, Gorizia, Grosseto, Imperia, Isernia, L’aquila, Lecce, Matera, Messina, Modena, Nuoro, Ogliastra, Olbia-Tempo, Oristano, Perugia, Pescara, Pordenone, Potenza, Ragusa, Ravenna, Sassari, Savona, Siena, Siracusa, Sud, Sardegna, Taranto, Teramo, Trento, Triste and Udine.
The postcodes impacted are: 06XXX-09XXX, 16XXX - 18XXX, 33XXX - 34XXX, 38XXX - 39XXX, 41XXX, 47XXX - 48XXX, 53XXX, 58XXX, 60XXX, 64XXX - 67XXX, 70XXX - 76XXX, 85XXX - 86XXX, 94XXX - 98XXX.
The additional scheduled day in transit for deliveries to these areas is effective 10 May. The additional scheduled day in transit for shipments originating from these areas is effective 17 May.
These changes to scheduled time in transit will be reflected in UPS’s shipping systems. For the latest status of your shipment, we encourage you to track your shipments on http://www.ups.com.
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