Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts 1/3
Summary (Last Updated: 19/04/2021; 12:08) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Money Back Guarantee
Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.
Summary (Last Updated: 12/04/2021; 12:37) Suspension of Money Back Guarantee
Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.
Summary (Last Updated: 29/03/2021; 6:33) Possible service delays in Italy
We are currently experiencing service delays due to nationwide labour action in Italy. Contingency plans have been put in place to minimize any impact on our ability to serve our customers.
For the most up to date information on the status of your shipments, please use the tracking tool on UPS.com. Any affected volume will receive the exception code RY.