Woman repacking a box

How to Return a Parcel

Sometimes, it just doesn't work. Log in, make a label, send it back and move on.

Log in to Return a Parcel

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Get Your Parcel Ready

First things first – you need to pack your items in a sturdy box.

  • Seal your box with plastic or nylon tape at least 3 centimetre wide. Don’t use duct tape. (3 ply boxes are recommended for maximum 20LBS package)
  • Wrap items separately and use cushioning material. Get packaging tips.
  • Keep in mind, there are additional rules for special-care and prohibited items
  • You’ll need to know the dimensions and weight of your box.

Help! I don’t know how to weigh my parcel.

Weigh yourself while holding the parcel, and then weigh yourself alone. Subtract one from the other.

Get a Label

It’s easy to make a label online, too. You can:

  • Choose how fast you want your parcel to arrive.
  • See how much it will cost.

Get It to UPS

Almost done! You’ve got two options to get it to UPS: