Take Advantage of the Flexibility of the Claims Dashboard
Through the claims dashboard, you can easily:
- Edit information, upload additional supporting documents and receive claim updates
- Submit a new claim using our secure application.
- Review up to 270 days of your claims history.
- Export data to create reports.
- Set your preferences to choose how you’re contacted about claims.
- Customise your dashboard to meet your needs.
Log in to the Dashboard
Receiving Payment for a Claim
If your claim has been issued, a request for payment can then be made by the shipper. A Request for Payment Form will be sent within the preferred method set in your profile to be returned.
Next, provide us with documentation that shows the purchase price, actual cost, repair cost or replacement cost of the merchandise the claim was filed for.
The quickest way to receive payment for your claim is providing us with your bank account number and Bank Identification Code, Sort Code or Routing Number when filing your claim. Note: You can always add your bank information even after filing your claim.
If you prefer, you can also be sent a paper check, which may take up to 15 days to arrive.
Contact UPS View My Claim Status
Proactively Preventing Parcel Damage and Loss
Our research has found that, in most cases, damaged or lost packages resulting in a claim are often associated with choosing boxes or containers that are too large or too small, providing poor cushioning or padding, using unprotected labelling, or having unclear delivery instructions.
Items packaged in boxes that are too small risk becoming damaged because they don’t have sufficient weight support and can fall out. Items packaged in boxes or containers that are too large or don’t have proper cushioning risk becoming damaged because they can easily collide with other items within the packaging box or container.
To avoid these packaging issues, we encourage you to follow a few basic guidelines that can help you be proactive when it comes to preventing claims.
More Packaging Tips Packaging Advisor