Service Alerts

Temporary Service Adjustments Due To COVID-19

Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.

UPS continues to operate a regular service, however, there may be potential delays in services due to network constraints.

For our customer’s safety, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

ISMEA Service Updates

India:

UPS services continue to operate for both pickup and delivery in postal codes across cities in India in line with local restrictions. However, due to limited intra-country line haul options, slight delays can be expected. Please expect longer transit times for exports from India to Asia and the Middle East, and imports into India from the US/EU due to network restrictions.  

Rest of ISMEA:

UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with slight delays due to network constraints.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.

Europe Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

Thank you for your continued trust in UPS.

UPS Peak Surcharges

UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.

Since 12 April 2020, a Peak Surcharge has been applicable to international shipments.

This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.

Effective 28 February 2021 until further notice, the amount of the Peak Surcharge applied to shipments from China Mainland and Hong Kong SAR to India will increase. All other previously announced Peak Surcharges will continue to apply as set forth below and the amounts of those Peak Surcharges remain unchanged.

Peak Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak Surcharges apply in addition to all other applicable Charges.

A. Peak Surcharge – Applied to shipments from China Mainland or Hong Kong SAR to India

The Peak Surcharge that will apply to any shipment originating from China Mainland and Hong Kong SAR to India will increase from 28 February 2021 until further notice for the Service Levels set forth below.

The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

B. Peak Surcharge – Applied to international shipments from all origins (except China Mainland and Hong Kong SAR) to all destinations

The Peak Surcharge that has been applicable from 24 May 2020 until further notice to any international shipment from all origins (except China Mainland and Hong Kong SAR) to all destinations will remain in place for the Service Levels set forth below. The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment. Peak Surcharges applicable to shipments originating from China Mainland or Hong Kong SAR are set forth in section A above.

* In addition to existing rates, charges, surcharges and fees. The UPS Fuel Surcharge is calculated also on the Temporary peak surcharge.

For more information please reach out to your Account executive or call us on 1800 22 7171.

Significant weather events across the globe are impacting the UPS network. Although your location may not be impacted by adverse weather, the movement of packages in the network may be impacted by weather conditions in other areas.

Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Please visit http://www.ups.com to track the status of your shipment and to find the latest information on service delays.

Customer Service Contact Numbers

We are temporarily facing some technical issues with our Customer Service contact numbers in India. You can reach us on our alternate toll-free number 1800 102 7171 for all your logistics needs. We regret any inconvenience caused. Thank you for your continued trust in UPS.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.