Service Alerts

Customer Service Contact Numbers

We are temporarily facing some technical issues with our Customer Service contact numbers in India. You can reach us on our alternate toll-free number 1800 102 7171 for all your logistics needs. We regret any inconvenience caused. Thank you for your continued trust in UPS.

Temporary Service Adjustments Due To COVID-19

Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.

UPS continues to operate a regular service, however, there may be potential delays in services due to network constraints.

For our customer’s safety, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

ISMEA Service Updates

Indian Subcontinent

India:

UPS services continue to operate for both pickup and delivery in postal codes across cities in India in line with local restrictions. However, due to limited intra-country line haul options, slight delays can be expected. Customers in containment zones may experience delays and can choose to self-drop and self-collect shipments at their nearest UPS drop-off locations. Longer transit times can be expected for exports from India to Asia and the Middle East, and imports into India due to network restrictions.

Bangladesh:

UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with slight delays due to network constraints.

Middle East, Central Asia

Lebanon:

The Lebanese Government has announced a lockdown on some villages and areas around Beirut City and other areas in Lebanon. About 179 impacted areas are in different parts of the country, ranging from North Lebanon, Mount Lebanon, Bekaa area and South Lebanon. UPS has exemption permissions to operate for both pickup and delivery and continue to remain in operation across the country with slight delays.

Pakistan:

UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with slight delays due to network constraints.

Africa

Nigeria:

Due to mass demonstrations across the country, certain extended areas in Maiduguri, Gombe, Yola, and Sokoto are not currently being serviced. These areas will only be serviced during particular times during which the area is considered safe.

South Africa:

South Africa has declared a country lockdown as of 26 March^th until further notice, with eased restrictions on most economic activity and transportation from 18 August^th onwards following a lockdown level drop from Level 3 to Level 2. UPS services continue to operate for pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Morocco:

Morocco has declared a state emergency on 20 March^th, which is extended until 10 September^th. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to state emergency.

Rest of ISMEA:

UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with slight delays due to network constraints.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

Europe Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

UPS is here to help businesses of all sizes, even as our customer’s needs change. To support small and medium sized businesses during these unprecedented times, UPS is sharing knowledge through a multitude of webinars and creating customized solutions. Watch webinars organized by UPS or with UPS experts for small to medium sized businesses on demand.

To learn more about how UPS is supporting small and medium sized businesses during the pandemic click here.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

Get the flexibility needed to capture the full benefit of growth opportunities. Our logistics expertise and tools can help optimize supply chains and allows quicker reactivity to shifting market needs. We can help you choose the services and technologies you need to deliver excellent customer service, better support your staff, and create time and cost-efficiencies.

Thank you for your continued trust in UPS.

UPS Peak Surcharges

UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.

Since 12 April 2020, a Peak Surcharge has been applicable to international shipments.

This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.

Effective from 1 November 2020 until further notice, the amount of the Peak Surcharge applied to shipments from China Mainland and Hong Kong SAR to India will increase. All other previously announced Peak Surcharges will continue to apply as set forth below and the amounts of those Peak Surcharges remain unchanged.

Peak Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak Surcharges apply in addition to all other applicable Charges.

A. Peak Surcharge – Applied to shipments from China Mainland or Hong Kong SAR to India

The Peak Surcharge that will apply to any shipment originating from China Mainland and Hong Kong SAR to India will increase from 1 November 2020 until further notice for the Service Levels set forth below.

The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

B. Peak Surcharge – Applied to international shipments from all origins (except China Mainland and Hong Kong SAR) to all destinations

The Peak Surcharge that has been applicable from 24 May 2020 until further notice to any international shipment from all origins (except China Mainland and Hong Kong SAR) to all destinations will remain in place for the Service Levels set forth below. The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment. Peak Surcharges applicable to shipments originating from China Mainland or Hong Kong SAR are set forth in section A above.

 * In addition to existing rates, charges, surcharges and fees. The UPS Fuel Surcharge is calculated also on the Temporary peak surcharge.

For more information please reach out to your Account executive or call us on 1800 22 7171.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.