Service Alerts

UPS Peak/Demand Surcharges

UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.

Since 12 April 2020, a Peak/Demand Surcharge has been applicable to international shipments.

This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.

Effective 19 June 2022 until further notice, the amount of the Peak/Demand Surcharge applied to shipments from India to Asia Pacific⁴, Europe, ISMEA⁵  (Indian Subcontinent, Middle East, Africa), Australia, and New Zealand will increase.

Peak/Demand Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak/Demand Surcharges apply in addition to all other applicable Charges.

A. Peak/Demand Surcharge – Applied to shipments from China Mainland, Hong Kong SAR, Macau SAR to India

The Peak/Demand Surcharge for any shipment originating from China Mainland, Hong Kong SAR, Macau SAR to India increased effective 1 May 2022 until further notice for the Service Levels set forth below.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

B. Peak/Demand Surcharge - Applied to shipments from India to Australia and New Zealand

The Peak/Demand Surcharge for any shipment originating from other major Asia Pacific origins¹ to India increased effective 1 May 2022 until further notice for the Service Levels set forth below.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

D. Peak/Demand Surcharge – Applied to shipments from select Europe² origins to India

The Peak/Demand Surcharge for any shipment originating from select Europe² origins to India increased effective 20 March 2022 until further notice for the Service Levels set forth below.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

E. Peak/Demand Surcharge – Applied to international shipments from all other origins to all other destinations (except Mexico)

The Peak/Demand Surcharge for shipments from all other origins (excluding shipments from countries outlined above and below) to all other destinations increased effective 19 June 2022 for the Service Levels set forth below.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

F. Peak/Demand Surcharge – Applied to shipments from India to North America³

The Peak/Demand Surcharge for express shipments originating from India to North America³ increased effective 30 January 2022 for the Service Levels set forth below.

UPS Worldwide Express Freight^® and UPS Worldwide Express Freight^® - Midday remain unchanged.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

G. Peak/Demand Surcharge – Applied to shipments from Mexico to India

The Peak/Demand Surcharge for shipments originating from Mexico to India increased effective 22 May 2022 for the Service Levels set forth below.

The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

For more information please reach out to your Account executive or call us on 1800 22 7171.

¹ Indonesia, Philippines, Vietnam, Malaysia, Thailand, South Korea, Taiwan, Singapore, Japan, Australia, New Zealand

² Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden

³ US, Canada, Mexico, Puerto Rico, US Virgin Islands

⁴ Indonesia, Philippines, Vietnam, Malaysia, Thailand, South Korea, Taiwan, Singapore, Japan, China Mainland, Hong Kong SAR, Macau SAR

⁵ United Arab Emirates, Afghanistan, Angola, Azerbaijan, Bangladesh, Burkina Faso, Burundi, Benin, Botswana, Democratic Republic of Congo, Congo, Ivory Coast, Cameroon, Cape Verde, Djibouti, Algeria, Egypt, Eritrea, Ethiopia, Gabon, Ghana, Gambia, Guinea, Equatorial Guinea, Guinea Bissau, Iraq, Jordan, Kenya, Kyrgyzstan, Lebanon, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Madagascar, Mali, Mauritania, Mauritius, Maldives, Malawi, Mozambique, Namibia, Niger, Nigeria, Nepal, Oman, Pakistan, Qatar, Reunion, Rwanda, Saudi Arabia, Seychelles, Sierra Leone, Senegal, Sao Tome and Principe, Swaziland, Chad, Tajikistan, Turkmenistan, Tunisia, Tanzania, Uganda, Uzbekistan, Yemen, Mayotte, South Africa, Zambia, Zimbabwe, Bahrain, Comoros, Kuwait, Kazakhstan, Togo

Service Impacts Related to Coronavirus

UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions. We are closely monitoring changing market conditions and are taking the necessary steps to ensure minimal impact to service.

Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

More on how UPS is responding to the coronavirus.

Thank you for your continued trust in UPS.

Service Alert due to Situation in Ukraine

UPS has suspended operations in Ukraine, Belarus, and Russia. 

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com.

Service Impacts Related to Coronavirus

Due to enhanced pandemic safety protocols and containment measures, temporary service adjustments may impact shipments to and from certain destinations in India. Contingency plans are in place to minimize the impact for our customers and to ensure smooth movement of packages.

For the latest status of your shipment, please continue to check ups.com.

Thank you for your continued trust in UPS.