Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert4/4
Summary (Last Updated: 12/01/2022; 8:47) Kazakhstan Political Unrest
Kazakhstan Political Unrest
Due to the ongoing political situation in Kazakhstan, a state of emergency is declared until 19th of January.
During this period, UPS offices will remain closed and packages will be held for delivery until the emergency situation is lifted.
UPS will continue to monitor the situation during this period.
Summary (Last Updated: 21/12/2021; 8:57) UPS Peak Surcharges
UPS Peak Surcharges
UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.
Since 12 April 2020, a Peak Surcharge has been applicable to international shipments.
This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.
Effective 26 December 2021 until further notice, the amount of the Peak Surcharge applied to shipments to and from India will decrease with the exception of the Peak Surcharge for shipments to North America, which shall remain unchanged.
Peak Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak Surcharges apply in addition to all other applicable Charges.
A. Peak Surcharge – Applied to shipments from China Mainland, Hong Kong SAR, Macau SAR to India
The Peak Surcharge for any shipment originating from China Mainland, Hong Kong SAR, Macau SAR to India will decrease from 26 December until further notice for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from China Mainland, Hong Kong SAR, Macau SAR Peak Surcharge applicable from 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 149 INR per kg |
| UPS Worldwide Express® | 149 INR per kg |
| UPS Worldwide Express Saver® | 149 INR per kg |
| UPS Worldwide Expedited® | 149 INR per kg |
| UPS Worldwide Express Freight® | 224 INR per kg |
| UPS Worldwide Express Freight® - Midday | 224 INR per kg |
B. Peak Surcharge - Applied to shipments from India to Australia and New Zealand
The Peak Surcharge for any shipment originating from India to Australia and New Zealand will decrease from 26 December until further notice for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Export to Australia and New Zealand Peak Surcharge applicable from 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 75 INR per kg |
| UPS Worldwide Express® | 75 INR per kg |
| UPS Worldwide Express Saver® | 75 INR per kg |
| UPS Worldwide Expedited® | 75 INR per kg |
| UPS Worldwide Express Freight® | 75 INR per kg |
| UPS Worldwide Express Freight® - Midday | 75 INR per kg |
C. Peak Surcharge - Applied to shipments from other major Asia Pacific origins1 to India
The Peak Surcharge for any shipment originating from other major Asia Pacific origins1 to India will decrease from 26 December 2021 until further notice for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from other major Asia Pacific origins1 Peak Surcharge to apply from 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 71 INR per kg |
| UPS Worldwide Express® | 71 INR per kg |
| UPS Worldwide Express Saver® | 71 INR per kg |
| UPS Worldwide Expedited® | 71 INR per kg |
| UPS Worldwide Express Freight® | 224 INR per kg |
| UPS Worldwide Express Freight® - Midday | 224 INR per kg |
D. Peak Surcharge – Applied to shipments from select Europe2 origins to India
The Peak Surcharge for UPS Worldwide Express Freight® and UPS Worldwide Express Freight® - Midday shipments originating from select Europe2 origins to India will decrease from 26 December until further notice for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from Europe2 Peak Surcharge applicable from 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 9 INR per kg |
| UPS Worldwide Express® | 9 INR per kg |
| UPS Worldwide Express Saver® | 9 INR per kg |
| UPS Worldwide Expedited® | 9 INR per kg |
| UPS Worldwide Express Freight® | 149 INR per kg |
| UPS Worldwide Express Freight® - Midday | 149 INR per kg |
E. Peak Surcharge – Applied to international shipments from all other origins to all other destinations
The Peak Surcharge for shipments from all other origins (excluding shipments from countries outlined above) to all other destinations will decrease from 26 December for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from all other origins Peak Surcharge applicable from 26 December 2021 (until further notice)* |
Export to all other destinations Peak Surcharge applicable from 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express Saver® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Expedited® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express Freight® | 28 INR per kg | 65 INR per kg |
| UPS Worldwide Express Freight® - Midday | 28 INR per kg | 65 INR per kg |
F. Peak Surcharge – Applied to shipments from India to North America (US, Canada, Mexico, Puerto Rico, and the US Virgin Islands
The Peak Surcharge for shipments originating from India to North America applicable since 24 May 2020 will remain unchanged for the Service Levels set forth below.
The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Export to North America Peak Surcharge applicable since 24 May 2020 (until further notice)* |
| UPS Worldwide Express Plus® | 37 INR per kg |
| UPS Worldwide Express® | 37 INR per kg |
| UPS Worldwide Express Saver® | 37 INR per kg |
| UPS Worldwide Expedited® | 37 INR per kg |
| UPS Worldwide Express Freight® | 93 INR per kg |
| UPS Worldwide Express Freight® - Midday | 93 INR per kg |
For more information please reach out to your Account executive or call us on 1800 22 7171.
1 Indonesia, Philippines, Vietnam, Malaysia, Thailand, South Korea, Taiwan, Singapore, Japan, Australia, New Zealand
2 Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden
* In addition to existing rates, charges, surcharges and fees. The UPS Fuel Surcharge is also calculated on the Temporary Peak Surcharge.
Summary (Last Updated: 04/08/2021; 6:28) Service Impacts Related to Coronavirus
Service Impacts Related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions. We are closely monitoring changing market conditions and are taking the necessary steps to ensure minimal impact to service.
Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
More on how UPS is responding to the Coronavirus.
Asia Pacific Service Updates
UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.
Europe Service Updates
UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.
Thank you for your continued trust in UPS.
Summary (Last Updated: 05/04/2021; 12:03) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Money Back Guarantee
Effective 26 March 2020 and until further notice, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of 24 March 2020.
Effective 5 April 2021 the UPS Service Guarantee will be reinstated only for UPS Worldwide Express services (UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight).
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