Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts 1/4
Summary (Last Updated: 18/05/2022; 8:08) Service Impacts Related to Coronavirus
Service Impacts Related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions. We are closely monitoring changing market conditions and are taking the necessary steps to ensure minimal impact to service.
Please continue to monitor ups.com and check your package tracking for the latest delivery status information.
More on how UPS is responding to the coronavirus.
Thank you for your continued trust in UPS.
Summary (Last Updated: 13/05/2022; 7:40) UPS Peak/Demand Surcharges
UPS Peak/Demand Surcharges
UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.
Since 12 April 2020, a Peak/Demand Surcharge has been applicable to international shipments.
This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.
Effective 22 May 2022 until further notice, the amount of the Peak/Demand Surcharge applied to shipments from Mexico to India will increase.
Peak/Demand Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak/Demand Surcharges apply in addition to all other applicable Charges.
A. Peak/Demand Surcharge – Applied to shipments from China Mainland, Hong Kong SAR, Macau SAR to India
The Peak/Demand Surcharge for any shipment originating from China Mainland, Hong Kong SAR, Macau SAR to India increased effective 1 May 2022 until further notice for the Service Levels set forth below.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from China Mainland, Hong Kong SAR, Macau SAR Peak/Demand Surcharge applicable since 1 May 2022 (until further notice)* |
| UPS Worldwide Express Plus® | 130 INR per kg |
| UPS Worldwide Express® | 130 INR per kg |
| UPS Worldwide Express Saver® | 130 INR per kg |
| UPS Worldwide Expedited® | 130 INR per kg |
| UPS Worldwide Express Freight® | 205 INR per kg |
| UPS Worldwide Express Freight® - Midday | 205 INR per kg |
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Export to Australia and New Zealand Peak/Demand Surcharge applicable since 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 75 INR per kg |
| UPS Worldwide Express® | 75 INR per kg |
| UPS Worldwide Express Saver® | 75 INR per kg |
| UPS Worldwide Expedited® | 75 INR per kg |
| UPS Worldwide Express Freight® | 75 INR per kg |
| UPS Worldwide Express Freight® - Midday | 75 INR per kg |
C. Peak/Demand Surcharge - Applied to shipments from other major Asia Pacific origins1 to India
The Peak/Demand Surcharge for any shipment originating from other major Asia Pacific origins1 to India increased effective 1 May 2022 until further notice for the Service Levels set forth below.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from other major Asia Pacific origins1 Peak/Demand Surcharge applicable since from 1 May 2022 (until further notice)* |
| UPS Worldwide Express Plus® | 108 INR per kg |
| UPS Worldwide Express® | 108 INR per kg |
| UPS Worldwide Express Saver® | 108 INR per kg |
| UPS Worldwide Expedited® | 108 INR per kg |
| UPS Worldwide Express Freight® | 183 INR per kg |
| UPS Worldwide Express Freight® - Midday | 183 INR per kg |
D. Peak/Demand Surcharge – Applied to shipments from select Europe2 origins to India
The Peak/Demand Surcharge for any shipment originating from select Europe2 origins to India increased effective 20 March 2022 until further notice for the Service Levels set forth below.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from Europe2 origins Peak/Demand Surcharge applicable since 20 March 2022 (until further notice)* |
| UPS Worldwide Express Plus® | 18 INR per kg |
| UPS Worldwide Express® | 18 INR per kg |
| UPS Worldwide Express Saver® | 18 INR per kg |
| UPS Worldwide Expedited® | 18 INR per kg |
| UPS Worldwide Express Freight® | 149 INR per kg |
| UPS Worldwide Express Freight® - Midday | 149 INR per kg |
E. Peak/Demand Surcharge – Applied to international shipments from all other origins to all other destinations
The Peak/Demand Surcharge for shipments from all other origins (excluding shipments from countries outlined above) to all other destinations decreased effective 26 December 2021 for the Service Levels set forth below.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from all other origins (except Mexico) Peak/Demand Surcharge applicable since 26 December 2021 (until further notice)* |
Export to all other destinations Peak/Demand Surcharge applicable since 26 December 2021 (until further notice)* |
| UPS Worldwide Express Plus® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express Saver® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Expedited® | 9 INR per kg | 25 INR per kg |
| UPS Worldwide Express Freight® | 28 INR per kg | 65 INR per kg |
| UPS Worldwide Express Freight® - Midday | 28 INR per kg | 65 INR per kg |
F. Peak/Demand Surcharge – Applied to shipments from India to North America3
The Peak/Demand Surcharge for express shipments originating from India to North America3 increased effective 30 January 2022 for the Service Levels set forth below.
UPS Worldwide Express Freight® and UPS Worldwide Express Freight® - Midday remain unchanged.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Export to North America3 Peak Surcharge applicable since 30 January 2022 (until further notice)* |
| UPS Worldwide Express Plus® | 56 INR per kg |
| UPS Worldwide Express® | 56 INR per kg |
| UPS Worldwide Express Saver® | 56 INR per kg |
| UPS Worldwide Expedited® | 56 INR per kg |
| UPS Worldwide Express Freight® | 93 INR per kg |
| UPS Worldwide Express Freight® - Midday | 93 INR per kg |
G. Peak/Demand Surcharge – Applied to shipments from Mexico to India
The Peak/Demand Surcharge for shipments originating from Mexico to India will increase effective May 2022, for the Service Levels set forth below.
The Peak/Demand Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.
| Service Levels | Import from Mexico Peak/Demand Surcharge effective 22 May 2022 (until further notice)* |
| UPS Worldwide Express Plus® | 15 INR per kg |
| UPS Worldwide Express® | 15 INR per kg |
| UPS Worldwide Express Saver® | 15 INR per kg |
| UPS Worldwide Expedited® | 15 INR per kg |
| UPS Worldwide Express Freight® | 37 INR per kg |
| UPS Worldwide Express Freight® - Midday | 37 INR per kg |
1 Indonesia, Philippines, Vietnam, Malaysia, Thailand, South Korea, Taiwan, Singapore, Japan, Australia, New Zealand
2 Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden
3 US, Canada, Mexico, Puerto Rico, US Virgin Islands
* In addition to existing rates, charges, surcharges and fees. The UPS Fuel Surcharge is also calculated on the Temporary Peak Surcharge.
For more information please reach out to your Account executive or call us on 1800 22 7171.
Summary (Last Updated: 22/04/2022; 4:30) Service Alert due to Situation in Ukraine
Service Alert due to Situation in Ukraine
UPS has suspended operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com.
Summary (Last Updated: 26/01/2022; 9:06) Service Impacts Related to Coronavirus
Service Impacts Related to Coronavirus
Due to enhanced pandemic safety protocols and containment measures, temporary service adjustments may impact shipments to and from certain destinations in India. Contingency plans are in place to minimize the impact for our customers and to ensure smooth movement of packages.
For the latest status of your shipment, please continue to check ups.com.
Thank you for your continued trust in UPS.