Service Alerts

Service Impacts Related to Coronavirus

UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions. We are closely monitoring changing market conditions and are taking the necessary steps to ensure minimal impact to service.

Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

More on how UPS is responding to the Coronavirus.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.

Europe Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions. For the latest information on service impacts please visit here.

Thank you for your continued trust in UPS.

UPS Peak Surcharges

UPS will continue service amid the ongoing coronavirus outbreak to support the demand and needs of our customers. Our goal is to ensure businesses and customers are able to meet their shipping needs as the demand for air cargo capacity increases.

Since 12 April 2020, a Peak Surcharge has been applicable to international shipments.

This is an evolving situation and since then the temporary surcharge has been subject to changes due to market conditions and may be extended or otherwise changed. Shippers shall continue to check ups.com/peaksurcharge for updates prior to tendering shipments.

Effective 4 July 2021 until further notice, the amount of the Peak Surcharge applied to shipments from China Mainland and Hong Kong SAR to India will decrease. All other previously announced Peak Surcharges will continue to apply as set forth below and the amounts of those Peak Surcharges remain unchanged.

Peak Surcharges will apply to all packages above 0.5kg, including letters and documents shipped for the origins, destinations, and service levels in the amounts set forth below. Peak Surcharges apply in addition to all other applicable Charges.

A. Peak Surcharge – Applied to shipments from China Mainland or Hong Kong SAR to India

The Peak Surcharge that will apply to any shipment originating from China Mainland and Hong Kong SAR to India will decrease from 4 July 2021 until further notice for the Service Levels set forth below.

The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment.

B. Peak Surcharge – Applied to international shipments from all origins (except China Mainland and Hong Kong SAR) to all destinations

The Peak Surcharge that has been applicable from 24 May 2020 until further notice to any international shipment from all origins (except China Mainland and Hong Kong SAR) to all destinations will remain in place for the Service Levels set forth below. The Peak Surcharge will be applied as a rate per kilogram based upon the billable weight of the shipment. Peak Surcharges applicable to shipments originating from China Mainland or Hong Kong SAR are set forth in section A above.

* In addition to existing rates, charges, surcharges and fees. The UPS Fuel Surcharge is calculated also on the Temporary peak surcharge.

For more information please reach out to your Account executive or call us on 1800 22 7171.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March 2020 and until further notice, we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of 24 March 2020.

Effective 5 April 2021 the UPS Service Guarantee will be reinstated only for UPS Worldwide Express services (UPS Worldwide Express Plus^®, UPS Worldwide Express^®, UPS Worldwide Express Saver^®, UPS Worldwide Saver, UPS Worldwide Express Freight^® Midday and UPS Worldwide Express Freight).