If you've received a damaged parcel, you'll need to contact the sender to start an official investigation.

If you're the sender, you'll need to contact your local UPS office. You'll need to send the following items:

• Airway bill number of the damaged parcel, and a full, accurate description of the damage.
• A copy of the original invoice or statement showing the value of the merchandise.
• A copy of the original shipping receipt.

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