Returns can be tricky--especially when they involve high-value or bulky items. UPS Returns Plus gives you greater control of the process and amplifies your level of service by helping you ensure added security for valuable items and better attend to your customers' needs.
With UPS Returns Plus, our drivers come straight to your customers' doors to collect return items, giving you added insight into your inbound returns while providing your customers with more personal service. We create the return label ahead of time, and the driver brings it when they collect the shipment.
Standard UPS Returns features--like the ability to process single- and multiple-piece returns, create commercial invoices, and monitor inbound and outbound returns--are also available with this service.
1 UPS Pickup Attempt (UPS 1 Attempt Returns Plus)
A UPS driver will attempt to collect the return package one time. If it is not available for collection, the UPS driver will leave a return label at the collection location. Your customer can then take the package to any UPS location, provide it to a UPS driver, or request a UPS On-Call Collection®.
3 UPS Pickup Attempts (UPS 3 Attempts Returns Plus)
A UPS driver will attempt to collect the package over three business days; after the third attempt, the return label will be sent back to UPS.
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