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How do I bill the receiver for shipping charges?

  • You can choose to bill the receiver’s UPS account when processing a shipment, but please know the receiver can refuse the charges. If that happens, you’re responsible for paying the shipment charges as well as an additional “charge-back” fee.

    There is, however, another option for receivers who have contractual billing enabled on their UPS accounts. Sometimes called “Consignee Bill”, this contract service can be used only for packages originating from and shipped to a destination in the United States, including Puerto Rico.

    To use this feature, tick the consignee billing checkbox on the individual’s or company’s contact information in your profile. You will then have the option to bill this account when creating shipments.

    All shipping charges are then posted to the receiver’s payment account, with the exception of declared value for carriage and verbal delivery confirmation. These charges will be billed to your payment account.

    Should the receiver not have the contractual billing service, you will be charged all fees, including a charge-back fee.